Less Annoying CRM Review 2023: Tested for SMBs
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Bonfire Rating: 4.8/5 Less Annoying CRM is all about keeping it simple and affordable.
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As a small business owner , finding the perfect CRM (customer relationship management) tool for your business can be anything but easy. If you choose the wrong one, you could be stuck dealing with an unhelpful , cluttered , and (most of all) annoying system. I’m AJ, and I’ve spent the last decade building a digital agency . After a successful exit with the agency , I started Small Business Bonfire to help fellow entrepreneurs start, grow, and scale their companies! After using Less Annoying CRM while growing my business , I knew it had to be one of the first reviews we did at SBB. Let’s Dive in! FYI – after reviewing dozens of CRMs, we’ve come up with our list of the best CRMs for small businesses . Make sure to check it out after you read this review!
You Can Trust Small Business Bonfire Since 2009 Small Business Bonfire has been testing and rating thousands of business software to help you (our small business owners) start & scale your organizations. If you want to know more about how we test, please read this article here.
What Is Less Annoying CRM?
Less Annoying CRM is a low-cost, web-based CRM software designed with simplicity in mind . As the name might suggest, it’s not annoying (at all) to navigate, even for CRM newbies. The interface is easy to understand, with color-coded icons in a clean design and straightforward navigation . The entire platform runs on the cloud, so you can access your data from anywhere at any time. Here are some features of Less Annoying CRM: Contact management Sales lead and pipeline tracking Task reminders Real-time reporting & analytics Activity timeline Mobile access Calendar integration with Google and Outlook Free email and phone support We utilized the 30-day free trial for the first month of testing and continued with their all-inclusive $15/month (per user) plan. Less Annoying CRM is great for small & midsize businesses (especially startups) that don’t need an overly complicated tool to manage customer relationships.
Pros and Cons of Less Annoying CRM
Less Annoying CRM has a lot of benefits, but it’s important to talk about the drawback as well. Here are some pros and cons of the service .
Less Annoying CRM Pros
Easy-to-use interface (it's awesome)
Color-coded icons and straightforward navigation
Cloud-based system allows you to access your data from anywhere at any time
Affordable pricing with no commitments
Less Annoying CRM Cons
Lack of workflow automation features
Not very many native integrations
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Who Is Less Annoying CRM Best Suited For?
Less Annoying’s CRM software is perfect for small & midsize businesses and entrepreneurs looking to streamline customer relationships without the complexity of more expensive and feature-heavy CRMs. There are a few reasons it’s so great for small businesses. First, the price is super affordable . There is only one payment plan (remember, they keep it simple), and signing up is a breeze . Second, it’s honestly one of the most straightforward CRMs we’ve tested. It’s extremely beginner friendly , in our opinion, and offers possibly the most intuitive user interface that we’ve seen from a CRM. If your business needs a no-nonsense CRM solution , this is it. Finally, the company is a self-proclaimed small business advocate (they’re a small business themselves), so you know they sympathize with the decisions you have to make as an entrepreneur. Here are some business types that could benefit from using Less Annoying CRM: Freelancers and solopreneurs Marketing Agencies Consultants Small Retailers Sales startups Coaches & Trainers
Who Is Less Annoying CRM Not Suited For?
Although Less Annoying CRM is fantastic for organizing customer contacts, it’s not the best fit for businesses that need more advanced features . If you’re looking for workflow automation, complex analytics, marketing tools, or more sophisticated integrations with other software, there are better options out there . Some business types that Less Annoying CRM might not be suited for include: Large enterprises Software development companies Sales teams that require lots of 3rd-party app integration
Less Annoying CRM Software Pricing
We’ve already talked about how Less Annoying CRM strives for simplicity above all else, and it’s no different when it comes to pricing. The CRM system offers one pricing plan for small businesses and doesn’t require any long-term contracts or commitments . The plan costs $15/month per user . Unlike other CRMs that require an upfront fee or a minimum user count, Less Annoying CRM is on a month-to-month basis. This means that the cost of the software can easily scale up or down as your business grows .
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How Does Less Annoying CRM Pricing Compare?
In our opinion, Less Annoying CRM is one of the most cost-effective CRMs on the market . Compared to other popular CRM solutions such as Pipedrive, Less Annoying CRM is cheaper while still offering a lot of the same features . For reference, Pipedrive offers their Essential plan (which is nearly identical to Less Annoying CRM ) for $21.90/month per user . Less Annoying CRM is almost $7 cheaper per month per user . In an organization with 10 users over the course of one year, that adds up to an overall savings of about $840 by using Less Annoying CRM instead of Pipedrive . For a business that’s just starting out, those savings are no joke. While Less Annoying CRM is cheaper than Pipedrive overall, it is worth noting that Pipedrive does offer more advanced features for their higher-tier plans. If this sounds like something you’re interested in checking out, here is our Pipedrive review .
Less Annoying CRM Pricing Tips
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30-Day Free Trial One thing that we liked about Less Annoying CRM was how confidently they offered their 30-day free trial of the service.
When you first get to the home page, the "30-day free trial" button is right there in bright green. Plus, if you try to pay right away, there is a prompt reminding you to take advantage of the trial before committing to the monthly plan.
CRM Core Features
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Workspace
Your Workspace is where you can view all of your data in one place. Here, you can review the following information: Pipeline reports Tasks due Activity report Daily agenda Events from calendar Customizing the Workspace layout is as easy as clicking the Customize button and adding a new widget to the dashboard. We decided to add another pipeline report in order to easily see both our projects and sales pipelines. Once we customized our Workspace how we liked it, we were able to easily accomplish the following: Create and manage tasks Track deals and projects View company activity See upcoming events In our opinion, there's something especially comforting about clicking one button and having all of your data right where you need it. The fact that you can customize how it looks is just the icing on the cake.
Contact Management
Contact management is a vital aspect of any customer relationship management system. Less Annoying CRM makes this process easy by allowing users to organize contacts into different lists and categorize/filter them (pictured below) according to the type of customer they are, their stage in the sales process, or other criteria that you decide on. We especially liked the search feature, which lets you (quickly) locate a specific contact or filter through your contacts based on name, phone number, email, etc. This feature makes it easy to sort through contacts, whether you're searching for a customer to send an email to or a business partner to add to your pipeline. Here's the layout of our contacts page to give you an idea of how easy it is to navigate. We created some contacts based on affiliate marketing deals we are currently working on. From there, we were able to add contact information and notes easily. We were also able to attach items such as the following: File Event Group Sales lead Project This makes it easy for your whole team to see important information about contacts with just a couple of clicks.
Integrations
Less Annoying CRM offers a few handy integrations that allow you to connect the platform with popular services such as Google (contact and calendar integrations), Outlook Calendar, and Mailchimp. Users can also integrate a ton of other apps (over 5,000!) into their CRM by utilizing Zapier. The only downside here is that the integrations are limited compared to more robust platforms.
Calendar and Tasks
Less Annoying CRM provides powerful calendar integration from both Google and Outlook, allowing you to sync your data in a matter of about five minutes . It's not quite in real time, but it's still pretty close. We set up our calendar by customizing a few fields and were able to get started. We connected our Google Calendar in just a few clicks so we could easily sync data to our Less Annoying CRM calendar . The task report feature allows you to track tasks , assign them to team members , and set due dates . You can also customize the task report by adding filters or sorting data according to priority or status. From there, you can view all of your tasks and events easily in the calendar view. During our testing, we especially liked the ability to switch between multiple views, including the following: Day Week Month Agenda We used the month view in this case to provide an overview of how the calendar looks.
Leads and Pipelines
Sales leads (or really any contact information) can be easily added to a pipeline and then tracked as they move through the sales process . You can also attach items such as notes , tasks , files , and contacts to each lead so that your whole team is on the same page when it comes to customer data. During our testing, we added multiple tasks and projects to some current leads we had in order to see how easy it was. Here's an example of an affiliate marketing lead that we quickly assigned a project and task to.
Multiple Users
Adding new users is super straightforward with Less Annoying CRM. One might even say that it's less annoying than other CRM platforms . Simply go to settings, then "add a new user". From there, you enter the user's name and email and then choose their permissions. It's seriously one of the easiest onboarding processes for adding new users we've experienced at Small Business Bonfire . For the price of only $15 a month for each new user, we think this is a steal.
Mobile Access
It's great to have all of your data in one simplified platform. What's even better is being able to take that information on the go . Since Less Annoying CRM is cloud-based, you can access the software from any device used to view websites . Here's an example of our Workspace when we signed in on a mobile device. As you can see, the site manages to keep it simple even on a smaller screen.
Reporting & Analytics
Less Annoying CRM provides comprehensive analytics by allowing you to view the following: Activity report Pipeline reports Task reports Projects Here is an example of an activity report of one week of testing at Small Business Bonfire.
What are the Limitations of Less Annoying CRM? While Less Annoying CRM is a great option for small business owners looking for an affordable and user-friendly CRM solution , there are some limitations to consider. One of the biggest limitations is its lack of advanced features . For example, Less Annoying CRM doesn’t offer any automation tools on the site itself, so all processes must be done manually . This can be time-consuming for businesses with a larger customer base. Additionally, while it has the basic functionality needed for managing contacts, creating tasks, and tracking sales, it doesn’t have the robust reporting capabilities that are needed for businesses that require extensive analysis of sales , leads , and deals . What Sets Less Annoying CRM Apart from the Competition? One of the things that really sets Less Annoying CRM apart from its other CRM software is how quickly and easily you can get started . The onboarding process is so simple that we were able to sign up within seconds . Within a few more minutes, we were able to set up (and sync) our calendar , leads , tasks , projects , and contacts . This makes it one of the fastest CRMs for new users to get up and running. In today’s fast-paced digital world, that’s an important factor if you ask us. The user interface is also unbelievably intuitive , which makes sense because
