Jobber Review 2023: Best Home Service CRM?
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Bonfire Rating: 4.7/5 Jobber is a dream come true for busy home service companies looking to get organized while scaling!
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Jobber
Learn More Today!
$
45
Monthly
Fantastic Scheduling Capabilities
Powerful Invoicing Tools
Great Client Management
Get Jobber
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.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block} As the owner of a growing business, you know how challenging it can be to schedule jobs, communicate with customers, and keep track of payments without the proper tools. Choosing the wrong one can be catastrophic for your business as you struggle to stay afloat. I’m AJ—here to help. I’ve spent the last decade building my business to a successful seven-figure exit . While doing so, I learned a lot about what works (and what doesn’t). My goal with Small Business Bonfire (SBB) is to share what I learned with my fellow business owners in the hopes they can do the same. So, let’s talk about Jobber, a platform sure to help you get organized and back on track! The SBB team and I tested this bad boy over three months to take the guesswork out of the equation for you. Let’s dive in!
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You Can Trust Small Business Bonfire Small Business Bonfire has been rigorously testing and evaluating numerous business software solutions since 2009. Our aim is to assist small business owners like you in launching and expanding your organizations with ease and efficiency. To learn more about how we test, please read this article here.
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.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px} What Is Jobber?
Jobber is a cloud-based field service management (FSM) solution designed to help business owners manage their day-to-day operations. We’ve used the platform with several clients at SBB to help scale their business (without sacrificing quality or customer service). Some features offered by Jobber include: Invoicing Client management Job forms Scheduling & calendar view Client Portal Quotes & follow-ups Jobber mobile app After three months of testing (and using this platform with clients for years), we can confidently say that Jobber is a perfect match for home service businesses . It offers a comprehensive suite of tools specifically designed to cater to the unique needs of this sector. From scheduling to invoicing, Jobber has got you covered, enabling you to streamline your workflow and boost productivity. Its cloud-based system ensures accessibility across various devices , providing flexibility for teams constantly on the move. Moreover, Jobber’s client portal and management features provide a seamless experience for your customers, fostering better client communication and promoting customer loyalty. All that to say—Jobber software has plenty to offer and could be the perfect fit for your business .
Pros and Cons of Jobber
Plenty of Jobber reviews discuss the platform’s benefits, but looking at the negatives is just as important. Let’s get into the pros and cons of Jobber!
Jobber Pros
Easy job form setup
Fantastic customer management
Great invoicing tools
Quotes & follow-ups are straightforward
Customer portal for self-service
Comprehensive scheduling & calendar view
Jobber Cons
No free plan
The mobile app lacks some important features
The basic plan is limited to one user
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Try Jobber Today
Who Is Jobber Best Suited For?
Jobber has a ton of utility, but let’s look at what it’s best at. Here are some situations where Jobber is best suited for: Home service businesses – Jobber is designed to help home service businesses succeed. With its comprehensive suite of tools, it’s tailored to help you streamline your workflow and manage customer relationships. On-the-go businesses – Jobber is a cloud-based platform that can be accessed from any device with an internet connection. This is great for businesses on the move who need quick access to their data from multiple locations. Small businesses – Jobber is perfect for small businesses, offering plenty of features (such as customer management and scheduling) that don’t require a huge budget. Its automated systems also help you save time and effort while providing top-notch customer service.
Who Is Jobber Not Suited For?
We’d love to recommend Jobber software to everyone, but let’s face it—not every business is a right fit. Here are some situations where Jobber isn’t necessarily the best fit: Sales teams – While Jobber offers some basic CRM features, it’s not nearly as comprehensive as dedicated CRM software. You may want to look at other options if you’re in a sales-focused role. Marketing teams – Jobber offers very little in the way of marketing features, so it’s not the best choice if you’re looking for a comprehensive platform. Large enterprises – Capped at just 15 total users, Jobber may not be suitable for larger businesses. We recommend exploring other options if you have over 15 employees on your team.
Jobber Software Pricing
Jobber offers three pricing plans. They include the following: Core – $45/month for 1 user Connect – $117/month for 5 users Grow – $225/month for 15 users
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How Does Jobber Pricing Compare?
Let’s see how Jobber software stacks up against the competition regarding pricing and features.
We’ll compare the basic plans of each and pick a winner based on overall value for money .
Let’s break it down.
Jobber – $45/month for 1 user
No free plan
Automatic payments
Client self-service portal
Advanced job forms
QuickBooks integration
HoneyBook – $8/month per user
No free plan
Automatic payments
Client self-service portal
Basic job forms
QuickBooks integration
HouseCall Pro – $49/month for 1 user
No free plan
Automatic payments
Client self-service portal
Basic job forms
QuickBooks integration
FieldPulse – $60/month per user
No free plan
Automatic payments
Client self-service portal
Advanced job forms
QuickBooks integration
As you can see, when it comes to pricing, HoneyBook clearly comes out on top at only $8/month per user .
However, at Small Business Bonfire, we understand that cheaper doesn’t always mean better.
When we compare HoneyBook to Jobber in terms of features, Jobber easily comes out on top . In fact, it’s not even close.
While HoneyBook may be more affordable, it’s hard to beat Jobber’s excellent user interface, advanced job forms, and powerful payment and scheduling capabilities.
If we had to pick one as a winner for this competition, it would be Jobber overall. At the end of the day, we think it’s one of the best field service management platforms on the market.
Jobber Pricing Tips
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Annual Plans Save Pay upfront for an annual plan, and you can save up to 10% on your Jobber subscription. We recommend opting for the annual plan if you're certain that your business needs will stay consistent for the entire year. Plus, this allows you to budget better for the year ahead.
Free Trial Jobber offers a 14-day free trial for those who want to test the waters before committing to a plan. This is a fantastic opportunity to explore its features and see if it aligns with your business needs. There's no credit card required to sign up for the trial, so you can dive in without any financial strings attached. Give it a whirl and see if Jobber is the right fit for you!
Coupons and Discount Codes From time to time, Jobber will release unique discount codes and coupons, providing an excellent opportunity to gain access to their robust platform at a reduced cost. It's not unusual to find promotions that offer significant savings on monthly subscriptions, making it an even more affordable solution for home service businesses. These can range from discounts on your first few months to percentage reductions for longer-term commitments. Securing these codes isn't always easy—they're often hidden away in newsletters or provided as exclusive offers to followers on their social media channels.
Jobber Core Features
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Scheduling & Calendar View
Jobber really impressed us with its powerful scheduling capabilities and convenient calendar view. At my previous agency business, we had a residential cleaning client struggling to keep up with her expanding customer base and manage her growing team. We recommended Jobber, having used them to help several home service businesses. With Jobber, our client was able to accomplish the following: Schedule jobs directly from the calendar Assign team members with ease Adjust job details on the fly Select fixed or per-visit invoices for each job See any scheduling conflicts in real-time Jobber lets you create and manage job forms, which can be scheduled with ease . Here's a sneak peek at the job form interface. While working with our client, we experienced firsthand how Jobber could turn a scheduling nightmare into a well-oiled machine. With its easy-to-use scheduling and dispatch features, she was able to essentially double the efficiency of her business, ensuring no job was overlooked or double-booked. We loved that Jobber offered the following scheduling views: Calendar (weekly & monthly) Grid List Map Check out the calendar view of our client's cleaning schedule (100% managed by Jobber). Her team could see their schedules in real-time, minimizing confusion and improving their overall productivity . In essence, Jobber's scheduling capabilities played a crucial role in helping our client scale their business (without the usual growing pains). It's a fantastic tool that brings organization and efficiency to your operation, allowing you to focus on just what really matters— growing your business .
Invoices
Jobber offers robust invoicing features that greatly simplify your business's financial operations. With Jobber, you can easily create , send , and track invoices directly from the platform . This saves you time and ensures all your data is in one place, eliminating the need for manual data entry and reducing the risk of errors. Once you've sent the invoice, clients can pay via the following methods: Credit card PayPal Stripe Jobber Payments ACH transfer Jobber also offers automatic payment reminders to ensure clients don't miss deadlines. Jobber offers a comprehensive invoice history view for businesses with lots of payments to track. This makes locating past payments and invoices easy (with just one click). Trust us when we say—this feature is a game-changer for home service businesses looking to revamp their sales process . Take a look at an invoice that one of our clients created for a weekly cleaning job. As you can see, everything is easy to navigate with Jobber's sleek layout. Within each invoice, you can easily add the following: Product/service Issued date Payment due Custom fields Product/service description Internal notes and attachments Our takeaway: If you're looking to track payments effortlessly from multiple sources, Jobber has your back.
Client Hub
Jobber's client hub truly sets it apart from its competitors. When it comes to providing excellent self-service capabilities, Jobber excels. By offering clients the option to handle their own bookings, payments, and requests, businesses can reduce their administrative workload significantly. With the client hub, your customers can: View and approve quotes Request changes to services Pay invoices online View past and upcoming work Access online booking to request work Here's an example of the client hub "appointments" interface from a home service business we helped with Jobber. As you can see, all of the client's appointments are laid out in a way that's easy to read. We also loved how each card could be clicked (shown below) to display each team member who would be at the appointment. This kind of self-service empowers your customers while also freeing up your team to focus on delivering excellent service . It's a win-win situation that can save you time, reduce miscommunications, and help you provide a superior customer experience. Offering self-service options can enhance customer satisfaction and increase customer retention. After all, an empowered customer is a satisfied customer .
Customer Communication
When running a home service business, communication is key. Jobber understands this quite well. The platform includes a robust customer communication feature that simplifies keeping track of all your customer interactions. With Jobber, you can: Send automated text messages and emails to your customers Keep track of all communications in one place Easily update customers about job status, arrivals, and more Provide quotes and invoices via text or email This comprehensive communication tool means no more missed calls or overlooked emails. It enables you to maintain a high level of service and keeps your customers informed every step of the way. It also provides a record of all customer communication, which can be crucial in resolving any misunderstandings or disputes. Let's look at a specific example where communication with clients was key. We helped an A/C repair company use Jobber to manage their customer communication. Their technicians used the platform to send automated texts and emails to their customers informing them of the following: Appointment times Repair details Job updates Invoices This streamlined communication process allowed our client's team members to focus on doing what they do best—repairing air conditioners! Jobber also allowed customers to put in work requests, which was especially important in situations with families during summer months (who wants to be without A/C?). Customer communication is a game-changer for home service businesses, and Jobber makes it easy .
Client Management
Client manag
