Service Level Agreements – SLAs Explained: Controlling and Measuring Good Service

SLA as a term, everyone has probably heard it before. Often one has the impression that this is exclusively about documents with the same cryptic depth as general terms and conditions or data protection declarations. But SLAs are the part of every service that should really be understood.
The article Service Level Agreements – SLAs Explained: Controlling and Measuring Good Service appeared on MoreThanDigital , written by Philipp Schneidenbach

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