What are Cold Leads? Guide for SMB Owners
Is lead generation one of the most frustrating aspects of running a business for you? Are you tired of pursuing leads only for them to disappear? Lead generation and categorizing potential customers is a challenge several businesses face. Hi! My name is AJ! After selling my company for multiple seven figures , I made it my goal to help as many entrepreneurs as possible through Small Business Bonfire (SBB). Focusing on lead generation and generating cold leads were two things that allowed my sales team to prioritize their time correctly. As a result, they closed more deals! Keep reading if you want to learn the value of labeling leads and how it impacts your sales pipeline !
Key Takeaways
Cold leads are people who don't know about your brand, products, services, or mission yet.
BANT is a practical framework for qualifying leads.
Warm leads are people who have shown some level of interest in your brand.
One way to warm up cold leads is to understand their pain points.
Related Reading: Best Small Business CRM
SBB Featured Partners
Best For Small Businesses
Try Freshworks Free
Freshworks Review
Best All-Around CRM
Try HubSpot Free
HubSpot CRM Review
Best Budget CRM
Try Pipeline Free
Pipeline Review
What are Cold Leads?
Cold leads are people who might not know about your business just yet. Here’s an easy way to understand what a cold lead is. Imagine you’re at a party, and you see a group of people you haven’t met before. Going to them and starting a conversation would be like approaching cold leads. You don’t know if they’ll be interested in what you have to say, if they’ll become your friends, or if they’ll just walk away! In the business world, we call these people cold leads because you don’t have a relationship with them yet , and you’re unsure if they’ll become your customers (friends). Therefore, the challenge is to ‘warm them up,” meaning you get them to know and like your business so they might consider buying your products or services!
Cold Leads Vs. Warm Leads Vs. Hot Lead
In the context of sales leads, the terms cold, warm, and hot leads represent different stages of a potential customer’s journey with your business. Cold leads are individuals or businesses who might be a good fit for your product or service but have not interacted with your brand. A cold lead is like a stranger you meet at a party. While they could potentially become your customers or “friends,” you don’t know. On the other hand, warm leads have shown some level of interest in your brand. A warm lead is someone who has had some contact with your company , such as subscribing to your newsletter or attending a webinar. A warm lead can also be someone who has expressed a need that your product or service can meet. Finally, hot leads are those who are ready to buy! Hot leads have not only shown interest in your brand but have also demonstrated a clear intention to purchase. For example, hot leads can show interest by taking the following actions: Requesting a quote or demo Adding items to the shopping cart Initiating a free trial Understanding the difference between these types of sales leads can help you tailor your marketing efforts more precisely and increase your chances of conversion!
/* widget: Block Quote Slider */
.blox-side-image-blockquote .slick-prev{
background-color:#ffffff;
position:absolute;
left:30px;
bottom:35px;
cursor:pointer;
font-size:24px;
}
.blox-side-image-blockquote .slick-prev:after{
font-family: "Font Awesome 5 Free";
font-weight: 900;
font-style: normal;
content:'f104';
display:block;
font-size:24px;
position:absolute;
left:50%;
top:0px;
margin-left:-6px;
margin-top:-1px;
}
.blox-side-image-blockquote .slick-next{
background-color:#ffffff;
position:absolute;
left:72px;
bottom:35px;
cursor:pointer;
}
.blox-side-image-blockquote .slick-next:after{
font-family: "Font Awesome 5 Free";
font-weight: 900;
font-style: normal;
content:'f105';
display:block;
font-size:24px;
position:absolute;
left:50%;
top:0px;
margin-left:-3px;
margin-top:-1px;
}
Pro Tip #1: Use lead generation software, allowing advanced machines to do the heavy lifting of finding potential buyers.
- AJ Silber
How to Qualify Cold Leads
The most common method marketing and sales teams use to qualify cold leads is through the BANT framework. Although this method is simple , it’s incredibly effective when separating cold and warm leads. As a result, your sales team spends their time effectively by only pursuing qualified leads! BANT BANT stands for the following: Budget Authority Need Timeline With this method, teams can quickly separate a qualified lead from an unqualified one. Therefore, the sales process is smoother and more streamlined. Budget The budget criteria in the BANT framework address the financial capacity of the lead to purchase your product or service. This focus aims to verify whether the prospect has a defined budget or financial resources to invest in your products or services. As a result, this ensures your team directs their sales efforts toward leads with genuine purchasing potential! Authority The authority criteria ask whether the person you speak with can make purchasing decisions. For instance, when you sell products or services to companies instead of individuals, you may not speak with someone who has purchasing authority right away. As you can imagine, a cold lead has no buying authority. Need Need is a crucial detail to consider. This aspect of BANT asks the following question: Does this prospect have a pain point or need that our products or services can solve? When generating cold sales leads, you must ensure they have a problem your products or services can fix! Timeline Lastly, there’s the time factor to consider. Understanding a potential buyer’s timeline is critical because it indicates whether they need a sales pitch immediately. Remember, some cold leads might wish to gather information about your products or services before deciding to buy something!
How to Generate Cold Leads
There are several ways to generate cold leads , including the following tactics: Email campaigns Cold calls Social media Door-to-door sales Networking Here’s a little more information on each of these strategies! Cold Email Outreach Cold email outreach is a strategy where you send an unsolicited email to potential customers. In this email, you must introduce your business, its mission, and the products and services you offer. Further, this strategy is effective because it allows you to do the following things: Directly reach out to potential clients Create awareness about your brand Highlight the benefits of your products or services The goal of cold emails is to spark interest in cold leads! Cold Calling Another way to turn cold leads into warm ones is through cold calls! Cold calling involves reaching out to a list of potential customers via telephone. This approach lets you speak directly with consumers and answer their questions immediately. Social Media Outreach Social media outreach is a proactive method of engaging potential customers on various social media platforms. This strategy demands that you do the following things with cold leads: Initiate conversations Respond to inquiries Share content about your products or services Utilizing social media is a powerful tool to raise brand awareness , cultivate relationships , and convert cold leads into warm leads. Door-to-Door Sales Door-to-door sales is a traditional marketing strategy where sales reps visit potential customers at their homes or businesses. This tactic is a direct selling method that involves face-to-face interaction. Therefore, sales teams can personally demonstrate a product or service and answer on-the-spot queries! Networking Networking is a strategy that involves creating and leveraging professional relationships to generate leads. Networking can occur in various settings, such as: Business conferences Trade shows Social events Online platforms Social media platforms This strategy allows businesses to identify potential cold leads and transform them into warm or even hot leads by establishing a connection and fostering trust!
How to Convert Cold Leads Into Warm Leads
Are there ways to convince a cold lead to become more interested in your brand? In short, YES! Below, I’ve listed four strategies to help your team convert cold leads to warm ones. Have an Awesome Sales Pitch Having a fantastic sales pitch is crucial in the journey of converting cold leads to warm ones. Your company’s sales pitch represents the first direct interaction your potential customers have with your brand. Therefore, a compelling pitch can help ignite their interest! By effectively communicating the unique value and benefits of your product or service, you can leave a lasting impression that makes your brand memorable. As a result, a well-crafted sales pitch is not just an introduction but a golden opportunity to build a relationship with your leads and get them one step closer to becoming paying customers! Setup Lead Nurturing Lead nurturing is a pivotal strategy in the sales funnel. Lead nurturing focuses on developing relationships with potential customers at every stage of the sales process. Further, this strategy centers around the following things: Fostering a two-way interaction Focusing on the needs of the prospect Providing the information and answers a cold lead needs The importance of lead nurturing lies in its ability to build trust and nurture relationships , effectively moving prospects down the sales funnel . In essence, lead nurturing is a dedicated , consistent effort aimed at turning prospects into loyal customers. Offer Free Trials Free trials are highly effective in converting cold leads because they allow potential customers to experience a product or service before making a commitment. This hands-on exposure can help to dispel any doubts or hesitations! On top of that, free trials reveal the true value and benefits of what you’re offering. Further, free trials can foster a sense of trust and transparency between the business and the lead. Put simply, once potential customers have had a positive experience with the free trial, they are more likely to convert into warm leads and then paying customers! Give Away Free Value Giving away free value is a powerful tactic in warming up cold leads. By providing valuable content, insights, or tools at no cost, you’re demonstrating the quality and usefulness of your products. As a result, it’s easier to build credibility and trust with your potential customers. This tactic not only increases brand affinity but also gives the leads a taste of your services , making them more likely to consider a paid engagement.
How to Follow Up with Cold Leads
After you acquire cold leads, it’s essential to follow up with them! The best way to follow up with cold leads is through emails and phone calls. Here’s everything you must know about these two strategies. Follow Up Emails Email campaigns are effective for lead generation and nurturing. Follow-up emails are a crucial part of the lead conversion process that involves sending an email to re-engage with the cold leads. These are carefully crafted emails designed to remind leads about your products or services and maintain an open line of communication. Further, these emails should contain the following pieces of information: Relevant information about your offerings An invitation for further discussion A clear call-to-action Lastly, it’s also beneficial to personalize these emails , making the lead feel valued and increasing the chances of a positive response. Follow Up Calls Follow-up calls are effective because they allow for immediate , two-way communication with cold leads, fostering a personal connection. These phone calls offer an opportunity to clarify any doubts or concerns the lead may have in real time. As a result, your sales reps ensure leads have the right perception of your product or service. Further, follow-up calls can convey your company’s dedication to customer service and relationship building. Lastly, these calls provide a platform to gain valuable feedback and insights directly from potential customers.
/* widget: Block Quote Slider */
.blox-side-image-blockquote .slick-prev{
background-color:#ffffff;
position:absolute;
left:30px;
bottom:35px;
cursor:pointer;
font-size:24px;
}
.blox-side-image-blockquote .slick-prev:after{
font-family: "Font Awesome 5 Free";
font-weight: 900;
font-style: normal;
content:'f104';
display:block;
font-size:24px;
position:absolute;
left:50%;
top:0px;
margin-left:-6px;
margin-top:-1px;
}
.blox-side-image-blockquote .slick-next{
background-color:#ffffff;
position:absolute;
left:72px;
bottom:35px;
cursor:pointer;
}
.blox-side-image-blockquote .slick-next:after{
font-family: "Font Awesome 5 Free";
font-weight: 900;
font-style: normal;
content:'f105';
display:block;
font-size:24px;
position:absolute;
left:50%;
top:0px;
margin-left:-3px;
margin-top:-1px;
}
Pro Tip #2: Ensure your sales AND marketing teams are on the same page regarding what factors distinguish warm leads from cold or hot prospects.
- AJ Silber
How Often to Follow Up with Cold Leads
Unfortunately, there’s no “one size fits all” answer to this question. Usually, companies handle follow-ups on a case-by-case basis. Still, most sales reps give up on a cold lead after three or four unsuccessful attempts to connect with them. Also, if someone never expresses interest or responds to your messages, it’s best to move on to warmer leads. High-quality leads are your team’s top priority. Therefore, it’s crucial not to spend too much time on cold prospects because they take time and money away from other leads! The goal of lead generation is to draw in as many relevant leads as possible. So, your team should have several other cold leads to pursue! Also, for some cold leads, the timing may be the only thing holding them back from entering the buying process. That’s why some companies keep contact details about cold leads in case they want to reach out to them in the future!
How to Warm Up Cold Leads
The final detail I’ll discuss is strategies to warm up cold leads! If you want to turn a cold prospect into a paying customer, then you must follow this three-step process! Step 1: Understand Pain Points Understanding the pain points of your cold leads is the first step in warming them up. When you know what a prospect struggles with, i t allows you to tailor your communication and offerings to directly address their needs. Further, when you show that you can solve a specific problem they’re experiencing, you make your value proposition tangible and relevant! This personalized approach not only makes your product or service more appealing but also builds trust , increasing the likelihood of conversion. Personalization is something you must include in your sales strategy. Today’s consumers expect and desire to be catered to throughout their shopping experience. So, when you meet (and exceed) this expectation, you give yourself a leg up on the competition! Step 2: Show the Value of Your Product or Service Demonstrating the value of your product or service is an excellent approach to transforming cold leads into warm leads. When you successfully communicate the unique benefits and solutions your offerings provide , you not only address the specific needs of the lead but also position your product as a must-have. Also, sharing customer testimonials or case studies can be a powerful means of showcasing your product’s value, as prospects often trust the experiences of their peers. Further, offering value-added features, exclusive content, or unique insights can set you apart from your competitors and make your offering more attractive to the prospect. Ultimately, by displaying the value of your product or service, you build trust, stimulate interest, and create a compelling case for why a prospect should choose your company over others! Step 3: Nurture Cold Leads As important as lead generation is, lead nurturing is also a top priority for companies. Some strategies to nurture cold leads include the following: Exclusive, first-time purchase discount Personalised emails Consistent follow-up calls Interacting with them on social media The goal of lead nurturing is to understand the prospect better. Then, using the information you learn about them, you tailor sales and marketing strategies to resonate with their needs, beliefs, and preferences!
Final Thoughts on Cold Leads
Cold leads are people who either don’t know anything or know very little about your brand. Therefore, it’s your team’s job to turn cold leads into warm ones by educating them about your products or services! Tactics like email marketing strategies, phone calls, and in-person events can encourage cold leads to move forward in your sales cycle. What strategies will YOUR team use to convert cold prospects into warm leads? Let us know in the comments section! And best of luck as you approach cold leads and warm them up!
The post What are Cold Leads? Guide for SMB Owners appeared first on Small Business Bonfire .
