6 Key Auto Attendant Scripts & Tips To Craft Them

Running a small business means juggling countless tasks. Managing phone calls can often feel like a losing battle. Missed calls, frustrating wait times, and repetitive inquiries can eat into your precious time and leave customers feeling neglected.



But there’s a solution that’s affordable, efficient, and surprisingly delightful: auto attendants . And one of the key components to successfully deploying an auto attendant is an auto attendant script that acts as your virtual receptionist, guiding callers to their desired destination.



This guide will walk you through everything you need to know about auto attendant scripts with examples to craft the perfect script that elevates your technical support, improves your  business phone system   with efficient call routing and call-back options, and enhances your customer service.



What Is an Auto Attendant Script?



An auto attendant is an automated phone answering system that routes incoming calls and provides prerecorded menus and options to callers. Auto attendant scripts control the logic and flow of an auto attendant system.



These scripts dictate what greetings and menu options callers will hear, and where different menu selections will route the calls.



Well-designed auto attendant scripts provide a smooth customer experience and reduce the workload for your call center and customer support team.



An auto attendant can be as simple as a voicemail recording that directs customers with specific prompts.



So when we refer to an auto attendant script, we mean the prompts and information your virtual receptionist will say to anyone who calls in to access your company directory or reach the next available agent.









What To Include in an Auto Attendant Script



A good auto attendant script can drive a great first impression home.



Here’s what you should include: