Franchise Phone Systems: 10 Essential VoIP Features You Need

The hallmark of a successful franchise is a sustainable operation with a foundation of effective communication. To achieve both, you need a  powerful phone system .



But it’s not as simple as choosing just any business phone service. Partnering with the leader in customer service and industry expertise will make it a perfect fit for your franchise.



That’s where Voice over Internet Protocol (VoIP) comes in. It’s much more than a business phone number. VoIP is the modern alternative to traditional phone lines that cost up to 60% less .



If you’re ready to provide a first-class customer experience, the choice is easy.



Let’s walk through essential VoIP phone features that franchisors and franchisees can’t operate without.



Running a Franchise Is Hard



As a franchise owner, you’re always balancing a mix of responsibilities.



One minute, you’re brainstorming strategies to build a rock-solid  brand reputation . Next, you’re diligently negotiating with vendors, arranging deliveries, and hiring. And in the afternoons? That’s when you’re adapting to the ever-changing trends of your local market. 



Your communications platform should work as hard as you do. Whether you’re directing incoming phone calls during and after business hours or managing conference calls with vendors, a hosted PBX ( Private Branch Exchange ) helps you be there for your team and customers.



So, when you’re considering an all-in-one business phone system, which features matter most? As the leader in business VoIP, Nextiva provides phone system features that help franchisors succeed.



Phone System Features a Franchise Operator Needs



1. Multi-location management



Managing your phone system functions across multiple franchise locations doesn’t have to be a chore. And you won’t need an IT wizard to set it up!







 



A cloud-hosted PBX provides a central location to manage your phone service settings and caller ID. Multi-location office phone software ensures consistency in customer service and brand standards.



2. Unlimited nationwide calling 



When it comes to talking with prospective employees, helping customers, or syncing up with partners, you don’t want to worry about counting minutes. Enjoy unlimited calls to any phone number across the U.S. and Canada.



3. Auto attendants



Interactive voice response ( IVR ), also known as auto attendant, enables franchise owners to answer calls automatically, present callers with an automated menu of options, and then transfer them to the right individual. It’s like having a virtual receptionist.







These  call flows  save you from having to hire staff dedicated to answering inbound calls (during and outside of business hours). This phone feature can also deflect several types of customer support questions, such as your location, holiday hours, and FAQs.