How HR Can Create a Customer-Centric Culture by @AnalyticsinHR

The business case for customer-centricity is clear. Organizations with customer-centric cultures are 60% more profitable , and 90% of organizations state that they compete on customer experience alone. HR is often tasked to incorporate customer-centricity into organizational values , onboarding, and training, yet often these initiatives fail to bring real change toward a customer-centric DNA.