OpenPhone Pricing: Is It Worth It? 

OpenPhone is a cloud-based communications platform that offers voice and messaging capabilities for businesses of all sizes. It’s a reliable service with basic functionalities that may be perfect for a small or medium-sized business (SMB).



When considering virtual phone systems , many SMBs find themselves comparing Nextiva and OpenPhone. And while OpenPhone’s upfront pricing seems lower, it’s important to consider what you’re getting at each price point. 



So, does OpenPhone have all the features your business needs at a price point you’re happy with? Let’s take a closer look. 



OpenPhone Plans & Pricing



Starter plan: $15/month per user (billed annually)



The Starter plan is ideal for small businesses that have relatively simple communication needs and don’t conduct significant business communications outside the U.S. or Canada. 



Features of the Starter plan include: 




One new local or toll-free phone number per user



Voicemail transcripts



Calling and messaging to U.S. and Canadian numbers — international calls and messages subject to additional rates



Shared phone numbers with a limit of 10 users



Snippets and AI message responses



Manual call recording, auto-replies, and scheduled messages



Integration with email, Slack, Google Contacts, and webhooks (beta)



Standard support




Business plan: $23/month per user (billed annually)



This plan can benefit SMBs that plan to grow or those that need slightly more advanced and collaboration-focused features. 



The Business plan includes everything in the Starter plan, plus the following: 




Unlimited shared phone numbers



Automatic call recording



Phone menus



Call summaries and transcripts



Group calling, call transfers, and custom ring orders



Integration with Zapier, HubSpot, Salesforce, and Gong



Analytics and reporting



Standard support




Enterprise plan: Custom pricing — contact sales for more information



The Enterprise plan can benefit scaling SMBs or large businesses that may need additional support or customization options. However, it doesn’t offer many more benefits than the Business plan.



The Enterprise plan includes everything in the Business plan, plus the following: 




Custom contract and pricing



Dedicated account manager



Audit log



Priority support — pushes your support needs ahead of accounts with standard support 




Add-ons (across all plans)



OpenPhone customers can choose from any of the following add-ons to include in the monthly plan of their choice:




Additional phone numbers: $5/month each



International calling and messaging: Billed per minute or message; rates vary by country



Automated messages via Zapier: $0.01 per outgoing text message 
















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Nextiva Plans & Pricing



Nextiva’s pricing model offers more flexible plans, which vary slightly depending on the number of users. This makes Nextiva a strong choice for businesses that want to scale, as its pricing remains affordable alongside growth. 



For the best rate, we recommend choosing an annual billing option, which is reflected below.



Nextiva also offers contact center solutions for businesses with growing support or sales teams.






Essential plan: $18.95/month per user 



Nextiva’s Essential plan is ideal for consultants, startups, or small businesses with mature communication needs. 



Key features of the Essential plan include: 




Unlimited voice calling



Support for VoIP desk phones, with easy instant setup



Free number porting to transfer your existing phone number to Nextiva without charge



Toll-free numbers 



Auto-attendant, which provides an automated system to direct callers to the correct team member



Advanced call management, which controls how incoming calls are handled



Voicemail-to-email notification



Integration with Outlook and Google Contacts



24/7 customer support




Professional plan: $22.95/month per user



The Professional plan is well-suited to growing businesses with increased communication and collaboration needs. Agencies, scaling e-commerce stores, and businesses with large customer support teams can benefit from this plan. 



The Professional plan includes all features in the Essential plan, plus the following: 




Unlimited conference calls for up to 40 participants



Unlimited video conferencing for up to 250 participants



Mobile SMS for inbound and outbound text messages



Team messaging functionality 



Voicemail to text message 



Integration with Salesforce, HubSpot, and Zendesk



Professional assistance with onboarding and setup 




Enterprise plan: $32.95/month per user



The Enterprise plan is a strong virtual phone service and communication solution for large and enterprise businesses with high-volume calls and messages, including large contact centers, financial institutions, educational organizations, and healthcare providers. 



The Enterprise plan includes all of the features in the Professional plan, plus the following:




Unlimited voice and video conferencing with unlimited participants 



Call recording functionality , including automatic call recording



Voice analytics



Additional integrations with CRM and productivity platforms



















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Top Features of OpenPhone & Nextiva



When considering two VoIP service providers, it can be helpful to compare each platform’s key features. 



OpenPhone



OpenPhone’s key features include the following: 




Local or toll-free numbers: OpenPhone allows each user to have a new local or toll-free phone number, which can be very attractive for small businesses or startups looking to establish a presence.



Voicemail transcripts: For busy professionals who may not always have the time to listen to voicemails, transcripts can be a quick way to stay on top of messages.



Shared phone numbers: Small teams can manage the same phone number, which is useful for collaborative customer service.



AI message responses: For businesses that want to ensure quick initial replies to customer inquiries, AI responses can provide immediate engagement.



Cost-effective plan: With a lower entry cost for the Starter plan, OpenPhone can be more accessible for startups and small businesses.




Nextiva



Nextiva’s key features include the following: 




Unlimited video conferencing: With higher plans offering unlimited participants, Nextiva is suitable for larger businesses that require extensive video conferencing capabilities.



Advanced call management: Features in the Enterprise plan, such as call recording and voice analytics, are key for businesses that need to monitor and improve their customer service.



CRM integrations: Nextiva offers integrations with major CRM software, such as Salesforce, which is essential for businesses that rely on CRM for sales and customer service.



Team messaging and SMS: These features support a mobile and flexible workforce, enabling employees to communicate effectively from any location.



Scalability: Nextiva plans are designed to scale with business growth, making it a good choice for rapidly growing companies.










Expanded Comparison Table



Feature or Functionality OpenPhone Starter OpenPhone Enterprise Nextiva Essential Nextiva Enterprise Monthly price per user when billed annually $15 Price not listed online  $18.95  $32.95 Hardware phone compatibility (VoIP phones) Unlimited voice calling (U.S. and Canada) Unlimited video calling  Mobile apps (iOS and Android) Toll-free phone numbers Video calling functionality  Video conference functionality (Unlimited) Meeting scheduling  Team messaging  Voicemail to email  Call recording  Free number porting  SMS/MMS Voicemail transcription Integrations  Email, Slack, Zapier, Google Contacts, webhooks (beta) Starter plan integrations plus HubSpot, Salesforce, Gong  Outlook, Google Contacts  Essential plan integrations plus Salesforce, HubSpot, Zendesk, Microsoft Teams, Enterprise integrations  Analytics and reporting 



Which Provider Is Right for Your Business?



Choosing between Nextiva and OpenPhone will depend on your current and future estimated communication needs, plans for growth, budget, and required features. 



OpenPhone



Startups and small businesses that need basic VoIP features, calling, messaging, and shared numbers may be best suited to OpenPhone. 



Businesses that are primarily focused on phone calls and SMS messages can benefit from OpenPhone, especially if they’re open to using an alternative video calling and conferencing solution. 



The platform’s biggest strengths include:




Affordable pricing: OpenPhone’s pricing is slightly lower than Nextiva’s, which can be cost-effective for small businesses with restrictive budgets. 



Easy-to-use design: The platform’s relatively simple features make it incredibly easy to adopt and use. 



Great collaboration features: There are plenty of great workspace collaboration features, such as in-thread team messaging, shared phone numbers, shared contact lists, and group messaging.



AI features: OpenPhone has some unique AI features, including AI auto-replies. 




Nextiva



Nextiva is a more well-rounded communications platform, offering SMBs and large businesses basic functionalities, advanced tools, and extensive support. All plans support Google Contacts and Outlook integration, and some higher-tier plans include integration with Salesforce, HubSpot, Microsoft Teams, and more. 



It’s also worth noting that while OpenPhone beats Nextiva on pricing alone, it only does so slightly, and it’s important to consider the value of what you’re getting at each price point. 



Nextiva’s most significant strengths include:




Robust business phone features: Nextiva’s virtual phone features are extraordinarily robust, including options such as auto-attendants, call routing, call logging, and call recording. 



Video and voice conferencing: Nextiva offers both voice and video conferencing , with features such as meeting scheduling, video call recording, and video calls up to 45 minutes long. 



24/7 support: Nextiva’s dedicated customer support team is available 24/7/365 on all plans. 



Professional setup: Nextiva’s Professional and Enterprise plans come with the option for professional setup, ensuring that you and your team know how to get the most out of your new communication platform. 
















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The Final Verdict on Nextiva









Nextiva is consistently the preferred choice for growing businesses for the following reasons: 




Clear pricing: There are no hidden fees, and our pricing models are transparent. 



Scalability: Nextiva’s expansive communications features scale alongside your business. 



Professional-grade communication: With VoIP office phone compatibility and discounted pricing available, Nextiva is ready for the workplace. 



Mobile-ready: Nextiva’s remote and mobile-ready features are essential for hybrid and remote workforces. 



24/7 customer support: You can always get support when needed because your business phone system is never something you should gamble on. 



Reliability: Nextiva boasts high reliability and uptime, which are critical for businesses with always-on communication needs.
















Business VoIP service done right.

See how Nextiva’s VoIP phone system can improve your business’s communication capabilities.






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