Dialpad is a cloud communications platform designed to enable omnichannel communications with AI-powered insights. Its clean interface and assortment of calling and conferencing features make it a popular choice for companies looking for a comprehensive business phone system, but is it really the best deal for what it provides?
While Dialpad offers useful features, such as video conferencing and call transcriptions, at a price point that’s affordable for most businesses, it still has its drawbacks.
Let’s examine Dialpad’s plans and pricing, review its strengths and weaknesses, and see how it compares to Nextiva.
Dialpad Pricing & Plans
Dialpad offers three plans, each of which provides features and tools.
Standard plan
Dialpad’s Standard plan costs $15 per user per month and provides a basic assortment of business phone system features. Each user gets one local business phone number and can be licensed with a minimum of one seat and a maximum of one office.
Among the Standard plan’s features are:
Unlimited calling
Multi-level auto attendant
Call recording
Custom call routing and number forwarding
Toll-free number support, along with local and toll-free number porting
Pro plan
For businesses looking for more advanced features, Dialpad’s Pro plan is available at $25 per user per month. This includes all the features from the Standard plan, while adding new features and increasing certain limits. For example, departments and ring groups are increased to a maximum of 25 users, and the office maximum is increased from one to 10 (although the seat minimum is also increased to three).
Pro plan features include:
Additional local or international business phone numbers
Hold queues
International SMS messaging
Built-in artificial intelligence (Dialpad Ai) and analytics
Salesforce integrations, along with open APIs and webhooks
Enterprise plan
Finally, there’s Dialpad’s Enterprise plan. As the name suggests, it’s designed for large enterprises that need a communications solution for many employees. While it requires a minimum of 100 seats, it can be used across an unlimited number of office locations.
Notably, the pricing plan for Enterprise is not disclosed, so interested businesses must reach out directly to see what it will cost their organization.
The Enterprise plan includes all the features in the Standard and Pro plans while adding:
Unlimited departments and ring groups
Advanced messaging and meeting features
AI-powered meeting transcriptions
Integrations with more apps and tools, including Microsoft Teams, Hubspot, and ServiceNow
Premium support with a dedicated account manager, direct access to tier 2 support, and faster support response times than lower tiers
Common features across plans
Some elements of Dialpad’s offerings are accessible on all plans, including certain calling and messaging features, security compliance, and chat support.
For users interested in messaging, these features include:
SMS, MMS, and team messaging
Audio chat rooms
Topic-based team messaging and message threads
File sharing
For users who host or join many meetings, participants can join meetings from their desktop or via a mobile browser, while users in the US and Canada can also dial in. Other common meeting features include:
Unlimited meetings, with a maximum of 10 participants and a five-hour limit per meeting
Desktop and mobile screen sharing
Unlimited audio recordings
In-meeting chat
Meeting scheduling from Google Workspace or Microsoft 365 calendar
Additionally, Dialpad has certain security features and compliance levels that are universal across plans. These include:
User management and an admin portal
Single sign-on
HIPAA/BAA compliance
Locked meeting rooms
Finally, all Dialpad users can expect support via an online knowledge base and community forum, multilingual web- and chat-based support, and live support options. Keep in mind that live support is available 24/7 for Pro and Enterprise users only and is not available to Standard users on weekends.
Internet fax (eFax) is only available as an add-on, regardless of your plan. After the first 1,000 faxes each month, each additional fax will cost $0.10, so organizations that send virtual faxes will need to factor this into their budget.
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Nextiva Pricing & Plans
Now that you know what Dialpad can provide, it’s time to look at Nextiva’s plans and see how they compare.
Essential plan
Nextiva’s first option is the Essential plan, which provides all the basics for business communications. This plan includes the core communications elements you need for your team, starting at $18.95 per user per month, and provides:
Unlimited calling in the US and Canada
Free local and toll-free numbers with up to 1,500 toll-free minutes
Mobile SMS/MMS with up to 1,000 messages per user every month
Unlimited internet fax
Voicemail-to-email notifications
Integrations with Microsoft Outlook and Google Contacts
Video calling (up to 45 minutes per meeting)
24/7 customer support
Professional plan
The next tier is Nextiva’s Professional plan. Starting at $22.95 per user per month, it expands the Essential plan’s offerings with more minutes, messages, and meeting participants. This plan provides many more capabilities that help teams collaborate and better serve their customers, making it a top pick for sales and marketing teams.
In addition to everything in the Essential plan, the Professional plan includes:
Unlimited conference calls with up to 40 participants
Unlimited video conferencing
Screen sharing
Multi-level auto attendant
Mobile and desktop SMS/MMS
Advanced integrations with the most popular CRM and customer-facing apps, including Salesforce and HubSpot
Up to 3,000 toll-free minutes
Enterprise plan
The highest tier for Nextiva is the Enterprise plan. While there’s no list price for Dialpad’s Enterprise plan, Nextiva’s offering is available at $32.95 per user per month. This plan is perfect for those who want the most functionality from their communications platform and is arguably the ultimate offering for business communications.
This plan includes everything in the Essential and Professional plans while adding:
Unlimited participants in voice and video conferences
Call recording
Unlimited video conference recording
Voicemail transcriptions
Up to 12,500 toll-free minutes
Single sign-on
Integrations with Microsoft Teams, more advanced integrations for CRM and customer-facing apps, and custom integration capability
Business Phone System Feature Highlights
Both Dialpad and Nextiva offer helpful business communications features, but which are deserving of special attention? Let’s highlight some of the key features for each and see what stands out.
Dialpad
Key features of Dialpad’s plans include:
Unlimited calling for as many phone calls as needed within the service area
HD voice quality for clear communications
Call recording to help with maintaining records, training, and quality assurance
AI-powered analytics for real-time, data-driven insights
Multi-level auto attendant to direct calls through multiple levels of menu options
Salesforce integrations to streamline workflows between the phone system and CRM
24/7 customer support (or 24/5 customer support for the Standard plan)
Security compliance for standards such as HIPAA
Nextiva
Nextiva’s plans also provide important communications tools and features, including:
Voice over internet protocol (VoIP) phone service for remarkable reliability and clear call quality
Video conferencing for virtual meetings
Team collaboration tools, including team messaging and file sharing
Advanced IVR for pre-recording messages, text-to-speech technology, and a DTMF interface to efficiently assist callers
Call pop to display customer data before you answer a call, helping to make every user more effective
Advanced call routing to direct callers to the right department or team member every time
Auto attendant/virtual receptionist to greet callers and help them reach the right extension
Call analytics to monitor call quality, volume, and service-level performance
Call recording to assist with training and quality assurance (QA)
Mobile app to manage business communications on the go
24/7 customer support for all plans
World-class network security , including ISO/IEC 27001, SOC 2, PCI, and HIPAA compliance
Expanded Comparison Table
How do Dialpad and Nextiva compare when they go head-to-head? See how their features compare in this handy chart:
Feature or Functionality Nextiva Essential Nextiva Enterprise Dialpad Standard Dialpad Enterprise Monthly price (billed annually) $18.95 $32.95 $15 Not disclosed Unlimited voice and video calling (US and Canada) Mobile apps (iOS and Android) Video conference duration limit 45 min 45 min 5 hours 5 hours Video conferencing participants Unlimited 10 10 Video meeting recording Meeting scheduling and calendar integrations Team messaging Voicemail to email Toll-free numbers Unlimited internet fax Add-on Add-on Auto attendant SMS/MMS Call recording Multi-level auto attendant Salesforce and HubSpot integrations Call queues Voicemail transcription Advanced analytics and reporting Microsoft Teams integration Single sign-on
Which Provider Is Right for Your Business?
Now that you understand what each provider offers, you can determine which is better for certain businesses based on their needs, size, and workforce.
Dialpad
Dialpad’s AI analytics and voice intelligence appeal to businesses looking for innovative tech solutions. Dialpad is designed with a mobile-centric workforce in mind, so it can accommodate salespeople, support agents, and consultants who predominantly work out of the office or in hybrid environments.
Global businesses, however, may find its lack of international calling a problem. Organizations with complex call center operations may find that Dialpad is not robust enough for their needs, and its limited scalability can be an issue for growing businesses.
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Nextiva
Nextiva’s flexibility and scalability make it a fit for companies of all sizes, from small businesses to large enterprises. Customer-centric businesses can benefit from Nextiva’s strong CRM integration and customer service tools, which are exceptionally helpful for improving customer relationships and support.
Additionally, Nextiva’s suite of communication tools — including voice, video, and team messaging — provides a great solution for organizations looking to invest in unified communications. Its robust mobile app and team collaboration tools also effectively support a distributed workforce, and it has a reputation for high reliability and uptime, which is great for businesses in which phone services are critical.
Plus, Nextiva’s own customer service is highly acclaimed and available at all times.
The Verdict on Nextiva
When you compare Dialpad and Nextiva, the latter has the edge for businesses looking for a robust, all-in-one communications platform with an emphasis on enhancing customer relationships and providing a seamless experience across channels. Its features improve customer interactions and employee collaborations while providing valuable insights into your communications.
Nextiva caters to the needs of larger businesses with extensive customer service teams, sales teams, and contact centers. Growing businesses of all sizes will find that Nextiva is reliable and scalable.
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