RingCentral Pricing, Plans, & Feature Breakdown

Choosing the right phone system for your business is a lot like shopping for ice cream at the grocery store. 



There are a ton of options, and technically, any of them would satisfy your needs. It’s easy to get overwhelmed by choice, so you stand there for a few minutes to compare your options.



Are you just eating the ice cream by itself, or is it going on top of a slice of apple pie? Context is key and will impact your choices.



Weighing all your options is an important step in your buying process that will ensure success down the road. There are a lot of VoIP services available, so how do you know which is right for your business? 



We will examine when RingCentral is a good option for your business communications system and when it’s time to look for a different solution.



RingCentral Plans and Pricing



RingCentral offers VoIP services, virtual meetings, call center, and AI solutions. It’s a common choice for organizations looking for a business phone system, particularly mid-sized businesses and enterprises, but how does it stack up to the competition?









Let’s look at a RingCentral vs Nextiva comparison for phone plans, features, and prices (plus any add-ons that may increase the cost.)



RingCentral offers three plans, each of which adds or upgrades features from the prior tier:



While this structure enables organizations to purchase a plan that best meets their size and business needs, there are some features only available as add-ons for an extra charge, regardless of the plan.



Each plan is also available at two different prices — an annual subscription and a monthly subscription at a higher cost.



Core plan



RingCentral’s Core plan begins at $30/user/month if paid monthly or $20/user/month when paid annually. This is their most standard offering, including basic call features, limited team messaging, and file-sharing capabilities, as well as:




Unlimited domestic phone calls in the US and Canada



100 toll-free minutes



Call queues with basic rules and routing



Voicemail to email



AI-powered noise cancellation



24/7 phone support and professional implementation



Integrations with Google and Microsoft apps



Access to APIs




RingCentral’s first pricing tier covers the basics for a small business just getting started. However, it’s pretty limited when it comes to functionalities that allow businesses to be flexible in today’s work environment, including hot desking, custom roles and permissions, and advanced analytics.















Related Article
Nextiva vs. RingCentral: Which Business VoIP Provider Is Best?

















Advanced plan



Moving beyond the Core plan, RingCentral’s Advanced plan adds features and upgrades such as enhancements to its team messaging and file-sharing capabilities. This comes at a higher cost, with a price tag of $35/user/month if paid monthly or $25/user/month when paid annually.



RingCentral’s Advanced plan includes everything in the Core plan, plus:




Advanced call handling features, including automatic call recording and advanced call monitoring



1,000 toll-free minutes



Enhanced administration and analytics features



Integrations with popular apps and CRM platforms such as Salesforce and Zendesk



Video meetings for up to 100 participants




RingCentral’s middle tier is the most popular plan according to their website. This plan is built for established companies that are looking for a solution to grow and scale with their business, as it includes more features focused on system management and admin.



There are a few notable downsides to the Advanced plan, including the lack of device-specific analytics and limited storage for files, messages, and recordings.



Ultra plan



RingCentral’s third tier has the most features but is also the most expensive. The Ultra plan is available at $45/user/month if paid monthly or $35/user/month when paid annually. 



This tier includes everything from the Advanced plan, plus:




Unlimited internet fax



Unlimited storage for files, messages, and recordings



Unlimited HD video, whiteboards, and messaging



10,000 toll-free minutes



Up to 200 video meeting participants



Enhanced business analytics



Device analytics and alerts



Customizable business insights




RingCentral’s highest tier includes all the advanced features you would need to implement and manage a communication system for a large business. The biggest advantage for businesses using the Ultra plan is the ability to centralize communications, including phone calls, video, chat, SMS, and fax, into one app.



Options and add-ons



Given the price of the Ultra plan, you might assume that it includes everything RingCentral has to offer, but that’s not actually the case. RingCentral has options that are available as add-on features to any plan, albeit at a higher price.



These add-ons include:




RingCentral Webinar for hosting online presentations and seminars, starting at $40/host/month



Additional vanity phone numbers for a one-time fee of $30/number



Additional international numbers, starting at $5.99/user/month



RingCentral Rooms licenses, available at $49/room/month or for an annual cost of $468



Push-to-talk license for $5/user/month



High-volume SMS for organizations sending a large number of messages, starting at $0.01 per message sent or received




While it’s convenient to add these features to any plan, it can quickly push you over budget. With add-ons, you need to make sure you have a process for license and seat management so you’re not overpaying for users who don’t need these features.



Notable exclusions per plan



While each RingCentral plan offers a respectable number of features, there are still some key capabilities they lack. Organizations looking for these specific features may have to either spend extra for a higher tier or look elsewhere.



For the Core plan, there’s no access to advanced business analytics . This is an important feature for business communications platforms, and its exclusion is worth noting.






Additionally, this plan only offers limited team messaging and file sharing, so collaboration may be challenging. Automatic call recording is also only available as an on-demand feature.



While the Advanced plan has more features than the Core plan, it still only offers limited storage for team messaging and file sharing. And while there are business analytics capabilities, they’re not as comprehensive as those in the Ultra plan, making it hard to fully manage your business communications system at this middle tier.



Nextiva Plans and Pricing



Now that we understand what RingCentral’s plans provide, we can take a look at Nextiva’s business plans and see how they compare.



Note that what’s shown below is the monthly price — you can save even more on annual plans.




“I recently changed from RingCentral to Nextiva for several reasons, one of which was to make things SIMPLER. So far using Nextiva, it has been remarkable. It’s everything, and more than I previously imagined. If one is looking into a VoIP Provider, I highly suggest you take a deep look at Nextiva.”



~ Miranda S, Nextiva customer since 2022, G2 Reviews




Essential plan



Nextiva’s Essential plan offers business communications necessities for $25.95/user/month if paid monthly or $18.95/user/month when paid annually. This includes a wide array of important features for VoIP calling and omnichannel communications:




Unlimited calling and fax within the US and Canada



Voicemail-to-email services



1,000 toll-free minutes per month



Free number porting



Auto attendant for basic call routing



Integrations with Outlook and Google Contacts



24/7 customer support for any troubleshooting or questions




Professional plan



One tier up from the Essential plan is the Professional plan, which is ideal for growing companies with larger business communications needs. This plan is available at $30.95/user/month if paid monthly or $22.95/user/month when paid annually.



The Nextiva Professional plan includes everything in the Essential plan plus:




Unlimited audio conferencing and business SMS messaging



2,500 toll-free minutes per month



One free professionally recorded greeting



Team presence visibility



Advanced integrations , including Salesforce and other CRM platforms



A mobile app for iOS and Android devices, which includes cloud communications features




Enterprise plan



Last but certainly not least, Nextiva’s Enterprise plan is aimed at big businesses with big communication requirements. This plan, available at $40.95/user/month if paid monthly or $32.95/user/month when paid annually, provides the most features, toll-free minutes, and integrations, making it a great choice for larger organizations. 



The Nextiva Enterprise plan includes everything in the Professional plan plus:




10,000 toll-free minutes per month



Unlimited video conference participants



Call recording



Voice analytics to provide deeper insight into agent/rep performance and customer satisfaction



Advanced call flows with more customization options to direct calls to the right person each time



Additional integrations, including Zendesk and HubSpot



Single sign-on to make accessing everything simple and convenient




Common features across all plans



While each tier adds and improves upon the last, some features are universal. Whether you only want the essentials or are looking for enterprise communications, you’ll find these in every plan:




Call pop with customer information, providing key context about the caller at a glance



Customizable call routes to direct inbound calls to the right place or person



Advanced call management features, including call forwarding, call transfers, call waiting, and call hold



Voicemail-to-text service, turning voice messages into easily accessible text messages



Unlimited virtual faxing



24/7 customer support via chat or phone







With Nextiva, there are several features you can always expect. All users across every plan have access to amazing service 24/7 , making sure Nextiva is easy to use and stress-free so you can focus on your business. 



Notable exclusions per plan



Nextiva’s plans are packaged based on common business scenarios and use cases. Some features are saved for higher tiers, so customers looking for specific features might want to consider upgrading.



The Essential plan doesn’t include conference calls, SMS, or CRM integrations (although it does integrate with Outlook and Google Contacts). It also has fewer toll-free minutes than the higher tiers.



The Professional plan doesn’t include call recording or voice analytics, which are reserved for the Enterprise plan. It also has fewer toll-free minutes than the Enterprise Plan, although it has more than the Essential plan.



Top Features of RingCentral and Nextiva



Now that we understand what RingCentral and Nextiva offer, we can break their plans down into their top features and see what value each can bring to businesses, teams, and employees working in the office or on the go.




“We had RingCentral and changed to Nextiva. Nextiva’s service has been top-notch so far compared to RingCentral. It’s made our business so much easier, and we look forward to growing our business with them. Before, we were always scared of our service going down and being stuck again.” 



~ Tom W, TrustPilot review




RingCentral



The most important features of RingCentral’s communication solution include:




Unlimited enterprise-grade HD video: RingCentral’s unlimited HD conferencing capabilities are a good fit for larger businesses that need video conferencing, as they enable high-quality communication and collaboration across enterprises and organizations with remote locations.



Advanced call management: RingCentral offers call management features such as call routing, call monitoring, call whisper, and call barge as part of RingCentral Contact Center, providing organizations with sophisticated tools for handling customer service and internal communications.



Integration capabilities: RingCentral’s UCaaS platform can integrate with a wide array of applications, including Salesforce, Zendesk, and several other apps and platforms. This allows businesses to connect their VoIP phone systems with their CRM and other business tools.



Analytics and insights: RingCentral provides comprehensive analytics and reporting tools, which businesses can use to gain insights into their communications, manage training and compliance, and make data-driven decisions.



Customizability and API access: Businesses in need of a tailored solution can access RingCentral’s developer platform and APIs to create custom integrations and workflows.




Nextiva



Nextiva’s top features are quite impressive, with an array of tools to improve business communications and the customer experience. These include:




Voice analytics: Nextiva’s Enterprise plan includes voice analytics, providing businesses with deeper insights into their call data. This helps create new strategies to optimize customer interactions as well as improve internal communications.



Unlimited participants in video conferences: The ability to allow unlimited participants is vital for companies that conduct large-scale meetings, webinars, or training sessions.



Call recording: Nextiva offers call recording — an important tool for organizations of all sizes. Recordings can be used for quality assurance, compliance, training, and dispute resolution, making them vital for contact centers, sales teams, and more.



CRM integrations: Nextiva’s integrations with major CRM systems, such as Salesforce, let employees easily create call logs and access customer information. This is essential for organizations that rely on CRM data for their sales, marketing, and customer service.



Unlimited SMS and conference calling: For businesses with large workforces, unlimited SMS and conference calling can ensure that communications remain uninterrupted, no matter how many conferences or text messages they require.




Nextiva vs. RingCentral Comparison Table



Feature or functionality Nextiva Essential Nextiva Enterprise RingCentral Core RingCentral Ultra Monthly price (billed annually) $17.39 $27.44 $30 $45 User capacity Unlimited Unlimited Unlimited Unlimited Unlimited voice & video calling (US & Canada) Mobile apps (iOS & Android) Toll-free minutes 1,500 12,500 100 10,000 Video conferencing participants Unlimited 200 Video meeting recording Meeting scheduling and calendar integrations Team messaging Voicemail to email Toll-free numbers Unlimited internet fax Auto attendant SMS/MMS Call recording Multi-level auto attendant Salesforce and HubSpot integrations Call queues Voicemail transcription Advanced analytics and reporting Microsoft Teams integration Single sign-on



Which Provider Is Right for Your Business?



Now that it’s clear what RingCentral and Nextiva have to offer, we can weigh the pros and cons for each to see what they bring to businesses.









RingCentral



RingCentral provides a good selection of features for businesses looking for:




Advanced features and integrations: RingCentral has an extensive list of integrations, including over 300 apps, which can be beneficial for businesses that need a wider range of integrations with other software and services.



International presence: RingCentral has a broad scope of international calling and office locations, which larger enterprises with a global footprint might find preferable.



High-volume communications: RingCentral’s plans offer a high number of toll-free minutes and call handling features, which are useful for businesses with high call volumes.



Comprehensive analytics: RingCentral’s advanced analytics capabilities can provide valuable insights into communications performance and customer interactions.




Nextiva



Nextiva is an excellent choice for organizations that want:




Cost effectiveness: Nextiva’s competitive pricing (particularly for the entry-level Essential plan) provides a budget-friendly option for businesses keeping an eye on their bottom line.



Simplicity and user-friendly service: Nextiva’s Essential plan offers a straightforward feature set, including unlimited calling, faxing, and voicemail to email, which is great for businesses looking for ease of use.



Scalability: Nextiva offers a scalable cloud communications platform, so businesses can move to new plans with more advanced features (such as CRM integrations and voice analytics) as they grow.



Reliability and customer support: With 24/7 customer support and a reputation for high reliability and quality of service, Nextiva customers can rest assured that they don’t have to worry about downtime and can reach customer service whenever they need it.



Integrated communications: Nextiva’s Enterprise plan offers extensive CRM integrations, making it a great choice for sales-driven organizations that rely on CRM solutions and need to tie their communications tools to their customer data.




The Final Verdict on Nextiva 



While both RingCentral and Nextiva offer competitive services…




Nextiva is the best choice for both growing small businesses and larger organizations that are looking for a cost-effective solution to scale .




And with Nextiva’s recent expansion in the contact center software space, you’re sure to have everything your company needs to stay connected, serve customers, and scale faster. 



Nextiva’s Essential plan provides all the necessary tools and features businesses need for excellent communication and collaboration, with an intuitive user interface.



Learn more about Nextiva’s enterprise communications platform and what it brings to your business.





















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