Rocking Customer Experience: Lessons from the “1984” Van Halen Concert

Customer service guru and National Association of Speakers Hall of Famer Shep Hyken interviews Jim Serger, author of  Jump: 40th Anniversary of Attending the “1984” Van Halen Concert. Using examples from a Valen Halen concert he attended as a teenager, Serger talks about the power of customer service and the importance of fostering emotional connections…
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