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Empowering frontline retail workers with AI tools
Frontline workers are the heart and the face of retail businesses, interacting with customers, seeing products in action, and embodying their...
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Powering productivity and skill for frontline energy workers
The world runs on the work of frontline energy workers, but what powers their productivity and resilience? The energy industry is...
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Unpacking AI governance to shape digital transformation
As AI reshapes the modern workplace, business leaders and decision-makers are eager to unlock the full potential of this new technology safely and...
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Attracting new customers with generative AI–powered tools
Generative AI-powered tools are transforming marketing, offering new ways to reach potential customers with more effective messaging and increased...
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Setting new standards of customer service in the era of AI
Customer service teams are the superheroes of businesses. They handle a myriad of clients and tools to ensure top-notch customer experiences. When...
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Elevating customer insights with generative AI
The era of AI is here, and there is a lot of discussion about the potential of AI to reimagine customer and marketing insights. I’ve been speaking...
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Embracing AI to revitalize sales and catalyze growth
Groundbreaking AI-powered solutions are revolutionizing the way sellers operate, unleashing productivity and supercharging customer engagement. In...
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Trends in customer experience: Personalizing with AI
Exceptional customer experiences are no longer the exception—they’re the rule. Companies need the right combination of innovation and cultural...
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Modernizing government with frontline worker technology
Every day, government workers worldwide serve their communities. Responders dash into crisis situations; caseworkers make decisions on child...
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Empowering employees with generative AI at their fingertips
Today’s business leaders are eager to embrace the transformative power of AI. Organizations worldwide are already reaping the benefits of their AI...
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Optimizing employee and customer experiences through Microsoft and Adobe’s workflow digitization
Today’s modern workplace has pushed the demand for business leaders to create meaningful employee experiences. Technology adoption has allowed us...
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Modernize financial services to mitigate challenges in risk
Risk comes in many forms. And companies in the financial services sector face it to a higher degree—and on more fronts—than the average business,...
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Harnessing the power of APIs for AI-powered innovation
New AI technology is driving rapid change for businesses and consumers alike, and organizations are exploring opportunities to harness the power...
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Experts weigh in on AI for digital natives
In the dynamic landscape of software and digital platforms, the impacts of digital transformation are being felt more acutely than ever before....
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How cybersecurity is evolving to protect essential services
There is no doubt that the cybersecurity systems of 2050 will be far more sophisticated than the solutions in use today. In an era when cyber...
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Prioritizing cybersecurity to better serve customers
Technology has an important role to play in the fight against cybercrime, but so does culture. As Sally Eaves, Emergent Technology Chief...
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Modern resourcing to empower retail associates
Retail has always been a people business, and face-to-face interactions between customers and employees take center stage. Right now,...
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Experts weigh in on creating successful retail experiences
Disruptions to global supply chains and labor markets are bringing digital transformation to the retail space at breathtaking speed. Retailers...
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Manufacturers embrace data and AI to drive action
The needs of the manufacturing industry have been constantly evolving, and the companies that are achieving the greatest success are the ones that...
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Expert insights on data-driven solutions in energy
Digital transformation and technologies like AI and big data have accelerated innovation in the energy industry. This has had a profound...
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Safer sharing of health records with SMART Health Cards
To help minimize the spread of COVID-19 while also supporting the speedy reopening of businesses and schools, Washington State Department of...
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Advancing medical and healthcare research through Microsoft technologies
In 2019, medical researchers at the Jackson Laboratory in Bar Harbor, Maine, were searching for a way to accelerate the development of cancer...
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5G powered modern connected apps bring solutions to industry problems
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How technology is powering sustainability
Unlocking data is critical for organizations striving to achieve sustainability goals. Many businesses see challenges in how to effectively...
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Aligning profitability through sustainable manufacturing
Manufacturing executives face an increasingly complex market. Even as companies work hard to meet financial expectations and regulatory...