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Importance of Customer Service
IMPORTANCE OF CUSTOMER SERVICE Have you ever asked yourself – What is the importance of customer service? Is it really that...
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What Is Outsourcing? All You Need To Know!
Everywhere you go, from conferences to online forums to your next door neighbor who doesn’t know what TMI is, everyone’s talking...
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Delone & Mclone’s Model For Information System Success
SUMMARY OF MODEL Measuring effectiveness of information systems was difficult until the Delone & Mclone’s Model for...
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Case Study – How 31West Helped Turnaround A Healthcare Technology Solutions Company
Synopsis Our client, a health care technology solutions provider was scaling up rapidly. Aggressive marketing & new feature...
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Tame That Angry Customer & Deliver Delightful Customer Service
How To Tame That Angry Customer & Deliver Delightful Customer Service Organizations are trying their best to impress...