http://feeds.hbr.org/harvardbusiness
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How Colorism Affects Women at Work
Three ways to disrupt this insidious, global bias.
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Generative AI Has an Intellectual Property Problem
Strategies to help companies mitigate the legal risk and ensure they’re in compliance with the law.
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You Can Reduce Costs And Still Achieve ESG Goals - SPONSOR CONTENT FROM GEP
Sponsor content from GEP.
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Customer Experience Is Everyone’s Responsibility
Research has shown that standout customer experiences are fueled by cross-functional collaboration.
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Why Managers Should Think More Like Hackers
It can help you work around obstacles, find opportunities across silos, and more.
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Making Time to Job Hunt While Working Full Time
Advice from a time-management coach on navigating four key phases of the process.
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Why Business Leaders Must Resist the Anti-ESG Movement
Retreat isn’t just inadvisable; it’s dangerous.
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Research: How People Feel About Paying for Social Media
A survey of U.S. residents asks whether new subscription services from Twitter, Facebook, Instagram, and Snapchat meet their expectations.
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Engaged Employees Create Better Customer Experiences
Companies should find ways to connect employees and customers regardless of whether “customer service” is in their job description.
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How to Make Difficult Conversations Worse, as Seen on “Succession”
Four common mistakes the Roys – and Cousin Greg – made this week.
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A Forensic Accountant on How Companies Can Avoid Fraud and Scandal
A conversation with DePaul University professor Kelly Richmond Pope about warning signs we regularly miss.
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You Checked Out at Work. Here’s How to Check Back In.
Three ways to reengage after you quiet quit.
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Create Winning Customer Experiences with Generative AI
Three recommendations for where — and how — to deploy this new technology.
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Building Psychological Attachment — Not Just Ownership — Into Web3
User interest in crypto projects is often transactional, mercenary, and short-lived. Here’s how to change that.
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Building a Great Customer Experience in the Metaverse
It offers new opportunities for interactivity, personalization, and adventure.
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Getting a Clearer View of Your Company’s Carbon Footprint
E-liability accounting has helped a Singapore-based tire manufacturer and a German cement producer reduce their emissions.
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When Should Your Company Weigh In on Hot-Button Issues?
Pfizer’s chief corporate affairs officer, Sally Susman, shares the company’s five-point framework.
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Coming Soon: Season 5
The new season of Coaching Real Leaders dives deep into leadership challenges around leading through layoffs, accomplishing your goals, and more.
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Video Quick Take: Prudential’s Lee Boon Huat on Fostering Financial Inclusion Using Data and Analytics - SPONSOR CONTENT FROM GOOGLE CLOUD
Sponsor content from GOOGLE CLOUD.
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What Is the Optimal Pattern of a Customer Journey?
To determine where to invest resources, CX leaders should look at patterns of experience over time.
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What HBO’s “Succession” Can Teach Us About Negotiating
Sometimes when you win, you also lose.
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How Generative AI Will Change Sales
Microsoft and Salesforce have already rolled out sales-focused versions of this powerful tool.
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Companies Are Failing Trans Employees
A survey of more than 2,000 transgender and gender nonconforming employees in eight countries offers insight into how employers can build more...
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Research: How Social Media Can Help You Find a Partner Brand
Looking at which brands you share followers with can surface surprising opportunities.