https://www.nextiva.com/blog/feed
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Go From Siloed to Streamlined With a Customer Engagement PlatformYou’re at a restaurant where each server interacts with customers differently. One shouts orders across the room, another takes them tableside,...
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How Call Center Recording Software Is ChangingTraditional call recording has long been the bread and butter of call centers. It enables them to accurately capture conversations, allowing for...
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The Buyer’s Guide to Outbound Call Center SoftwareIf you’re running large-scale sales and marketing campaigns, you need outbound call center software. It will provide all the tools and...
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What Is Business Communication & How Can It Benefit Your Company?The way we communicate with others is so ingrained in our daily lives that we seldom pause to think about its significance. This is especially...
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60+ Customer Satisfaction Survey Questions to Improve Your Feedback StrategyCustomer satisfaction is more important today than ever before. Given the large number of choices consumers have in almost every market, companies...
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21 Customer Service Phrases That Can Make or Break Your BusinessThe quality of your customer service can make or break your business. According to American Express, one-third of Americans would consider...
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Amazon Connect vs. Genesys: Which CCaaS Platform Is Better?There are several great cloud contact center solutions on the market today — so many that finding the right one for your business can be...
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10 Steps to Develop a Winning CRM Strategy for Growth!Why do you need a solid CRM strategy to dominate your niche? The right CRM strategy helps you convert leads, boost sales, and skyrocket growth....
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Best Helpdesk Tools to Automate & Scale Customer SupportRequests from customers or employees can come from anywhere. These requests are easier to manage when there are just a few. But when...
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Cold Transfer vs. Warm Transfer: 3 Key Differences and When to Use EachWhat’s the Difference Between a Warm Transfer and a Cold transfer? A warm transfer ensures a smooth call transfer between the initial...
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Five9 vs. Twilio Flex: Which Contact Center Is Better?Twilio Flex and Five9 come up quite a lot in contact center conversations — and for good reason. They’ve been around for a while, offering...
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Top 6 Alternatives to Twilio Flex Contact CenterIf you’re the owner of a growing e-commerce business, you’re probably familiar with having your customer support team struggling to keep up...
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Five9 vs. NICE inContact: An In-Depth BreakdownFive9 and NICE inContact offer omnichannel contact center as a service ( CCaaS ) software with a voice over internet protocol (VoIP) phone...
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Bandwidth vs. Twilio: Which VoIP Platform Is Better?Bandwidth and Twilio are two cloud communication platforms that provide features like text messaging and voice calling, with each offering SIP...
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CSAT Meaning: How to Measure Customer Satisfaction ScoreWhat does CSAT stand for? CSAT stands for customer satisfaction and can sometimes be synonymous with customer satisfaction score....
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How Multichannel Marketing Impacts the Customer ExperienceImagine two competing brands in the same industry. Brand A limits its presence to Instagram, relying solely on a single channel to promote its...
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Talkdesk vs. Five9: How Each CCaaS Platform Stacks UpThere are many great cloud-based contact center platforms on the market today — so many that it can be hard to find the right one for your...
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Cisco vs. Avaya Contact Center: Which Platform Is Better?Comparing Cisco vs. Avaya contact centers means you’re putting two telecom heavyweights up against each other. Who comes out on top in...
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AI-Based Call Center: How It Benefits Your Business + What’s NextWhat is an AI-based call center? An AI-based call center uses artificial intelligence to handle customer interactions, automating...
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How To Deal With Difficult Customers: 9 Key Tips & ExamplesLet’s face it, dealing with difficult customers is inevitable in a customer service role. Whether it’s an angry outburst, a rude...
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What Is VoIP Number Porting? How Does It Work?Is your phone number the cornerstone of your customer connection? Imagine losing it during a move or provider switch. VoIP number porting saves...
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Aircall vs. RingCentral: Which Contact Center Platform Is Better?When evaluating contact center solutions for your business, it’s important to do your research and match available product features to your...
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NICE vs. Genesys: Which Contact Center Provider Is Better?Genesys and NICE are two of the most popular contact center solutions on the market. But how do they stack up against each other? ...
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RingCentral vs. Five9: Which Contact Center Platform Is Better?Choosing a contact center solution for a business requires a ton of research, especially in the late stages of narrowing down your choices....
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Customer Experience Technology: 15 Options to Boost Customer SatisfactionWhat Is Customer Experience Technology? Customer experience (CX) technology are the tools and solutions businesses use to manage and...
