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Go From Siloed to Streamlined With a Customer Engagement Platform
You’re at a restaurant where each server interacts with customers differently. One shouts orders across the room, another takes them tableside,...
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How Call Center Recording Software Is Changing
Traditional call recording has long been the bread and butter of call centers. It enables them to accurately capture conversations, allowing for...
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The Buyer’s Guide to Outbound Call Center Software
If you’re running large-scale sales and marketing campaigns, you need outbound call center software. It will provide all the tools and...
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What Is Business Communication & How Can It Benefit Your Company?
The way we communicate with others is so ingrained in our daily lives that we seldom pause to think about its significance. This is especially...
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60+ Customer Satisfaction Survey Questions to Improve Your Feedback Strategy
Customer satisfaction is more important today than ever before. Given the large number of choices consumers have in almost every market, companies...
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21 Customer Service Phrases That Can Make or Break Your Business
The quality of your customer service can make or break your business. According to American Express, one-third of Americans would consider...
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Amazon Connect vs. Genesys: Which CCaaS Platform Is Better?
There are several great cloud contact center solutions on the market today — so many that finding the right one for your business can be...
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10 Steps to Develop a Winning CRM Strategy for Growth!
Why do you need a solid CRM strategy to dominate your niche? The right CRM strategy helps you convert leads, boost sales, and skyrocket growth....
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Best Helpdesk Tools to Automate & Scale Customer Support
Requests from customers or employees can come from anywhere. These requests are easier to manage when there are just a few. But when...
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Cold Transfer vs. Warm Transfer: 3 Key Differences and When to Use Each
What’s the Difference Between a Warm Transfer and a Cold transfer? A warm transfer ensures a smooth call transfer between the initial...
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Five9 vs. Twilio Flex: Which Contact Center Is Better?
Twilio Flex and Five9 come up quite a lot in contact center conversations — and for good reason. They’ve been around for a while, offering...
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Top 6 Alternatives to Twilio Flex Contact Center
If you’re the owner of a growing e-commerce business, you’re probably familiar with having your customer support team struggling to keep up...
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Five9 vs. NICE inContact: An In-Depth Breakdown
Five9 and NICE inContact offer omnichannel contact center as a service ( CCaaS ) software with a voice over internet protocol (VoIP) phone...
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Bandwidth vs. Twilio: Which VoIP Platform Is Better?
Bandwidth and Twilio are two cloud communication platforms that provide features like text messaging and voice calling, with each offering SIP...
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CSAT Meaning: How to Measure Customer Satisfaction Score
What does CSAT stand for? CSAT stands for customer satisfaction and can sometimes be synonymous with customer satisfaction score....
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How Multichannel Marketing Impacts the Customer Experience
Imagine two competing brands in the same industry. Brand A limits its presence to Instagram, relying solely on a single channel to promote its...
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Talkdesk vs. Five9: How Each CCaaS Platform Stacks Up
There are many great cloud-based contact center platforms on the market today — so many that it can be hard to find the right one for your...
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Cisco vs. Avaya Contact Center: Which Platform Is Better?
Comparing Cisco vs. Avaya contact centers means you’re putting two telecom heavyweights up against each other. Who comes out on top in...
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AI-Based Call Center: How It Benefits Your Business + What’s Next
What is an AI-based call center? An AI-based call center uses artificial intelligence to handle customer interactions, automating...
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How To Deal With Difficult Customers: 9 Key Tips & Examples
Let’s face it, dealing with difficult customers is inevitable in a customer service role. Whether it’s an angry outburst, a rude...
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What Is VoIP Number Porting? How Does It Work?
Is your phone number the cornerstone of your customer connection? Imagine losing it during a move or provider switch. VoIP number porting saves...
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Aircall vs. RingCentral: Which Contact Center Platform Is Better?
When evaluating contact center solutions for your business, it’s important to do your research and match available product features to your...
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NICE vs. Genesys: Which Contact Center Provider Is Better?
Genesys and NICE are two of the most popular contact center solutions on the market. But how do they stack up against each other? ...
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RingCentral vs. Five9: Which Contact Center Platform Is Better?
Choosing a contact center solution for a business requires a ton of research, especially in the late stages of narrowing down your choices....
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Customer Experience Technology: 15 Options to Boost Customer Satisfaction
What Is Customer Experience Technology? Customer experience (CX) technology are the tools and solutions businesses use to manage and...