https://www.nextiva.com/blog/feed
-
How to Improve Online Reviews: Top Tips to Improve Your Rankings
It hurts when a customer leaves a scathing, negative review about your business. It’s easy to lash out in defense of the company that you’ve...
-
Review Marketing: 5 Ways to Accelerate Business Growth
There’s a huge trust gap in businesses today. One PwC study found that despite nearly 84% of business executives thinking customers...
-
Best Business Text Messaging Tools in 2023 [Free & Paid]
There’s nothing worse than nearly landing a new customer but having it fall through last minute because of missed communication. With 92% of US...
-
Contact Centers: Overview, Top Features, and Uses [2023 Guide]
A call comes into your business. Who handles it? It could be anyone. That is unless you’re running a contact center . You ...
-
August Product Update
/* === Prevent post thumbnail from coming before the text === */ .project-thumb, .post-thumbnail{display:none} New: Easily update...
-
What Is a VoIP Phone & How Does It Work?
What Is a VoIP Phone? VoIP Phone Definition A VoIP phone is any phone that uses an internet connection to make and receive calls instead...
-
Network Jitter: How It Affects VoIP Phone Calls & How to Fix It
Have you ever been on a business phone call where the call quality dropped and then came back? This annoying error is caused by network jitter and...
-
What Is PSTN and How Does It Work?
Legacy communications tech has profoundly impacted the digital communications infrastructure, with PSTN leading the way. How? In this...
-
Contact Center Management: 6 Milestones To Work Towards
If you’re new to contact center management or even a seasoned leader, putting (or keeping) your contact center plan in place can be overwhelming....
-
Omnichannel Contact Center: How Support Teams Use It
What Is an Omnichannel Contact Center? An omnichannel contact center is software that allows customer service agents to provide support and...
-
Virtual Call Center Software: The Ultimate Guide To Get Started
You’re probably here for at least one of these reasons: “I need to scale our sales and customer support team.” “I want to...
-
Nextiva vs. RingCentral: Which Business VoIP Provider Is Best?
Choosing a VoIP provider for your business is like finding the perfect pair of shoes. It must fit perfectly, providing comfort and functionality...
-
July Product Update
/* === Prevent post thumbnail from coming before the text === */ .project-thumb, .post-thumbnail{display:none} This month, instead of...
-
Nextiva Reviews: What 8,400+ Verified Customer Reviews Say
Nextiva has earned over 8,400 reviews with its focus on delivering Amazing Service and an objectively impressive business communications platform....
-
Recognized by Customers in 2023 Gartner Peer Insights ‘Voice of the Customer’
We are thrilled to share that Nextiva was recognized by customers on Gartner Peer Insights as a Customers’ Choice in two categories in the April...
-
15 Hootsuite Alternatives for Better Social Media Management
Is your brand active on Facebook? What about LinkedIn? Instagram? TikTok? Social media management tools are now necessary for...
-
June Product Update
span.rt-label.rt-postfix::before {content: " min read";} .project-thumb, .post-thumbnail{display:none} Jake’s got some NextivaONE magic...
-
How to Get a Business Phone Number
If you’ve just started a new business or plan to expand yours, one of the first steps you’ll take is to get a business phone number. ...
-
What Is Contact Center Reporting & Why Does It Matter?
Contact center reporting plays a vital role in measuring the success of your customer service operations. Unlike traditional call center...
-
What Is a Virtual Phone Number & How Does It Work?
Tired of being reaching someone’s voicemail? It might not be you – it could be your business phone number. Thankfully, you can pick a new...
-
Contact Center as a Service: The Complete Guide to CCaaS
Cloud-based contact centers offer many advantages over on-premises alternatives. They’re flexible, customizable, and more inexpensive — and they...
-
May Product Update
You want to make conversations easier? So do we. Here’s Jake to show you four new ways you can streamline customer and team communication....
-
How To Respond To Positive Reviews: Tips, Strategies, & Templates
It’s easy to think that positive customer reviews speak for themselves. But you can leverage these social wins to skyrocket your...
-
Helpful Negative Review Responses To Use [16 Real Examples]
When it comes to customer reviews, embracing the good, the bad, and the ugly is essential. While everyone loves a five-star review, it may be...
-
Say Goodbye to App Overload: Nextiva Acquires Simplify360 to Help Your Business Take Its Customer Support Game to a Whole New Level
Nextiva and Simplify360 are joining forces to help businesses cut down on apps, boost team productivity, and deliver amazing experiences for...