https://www.nextiva.com/blog/feed
-
15 Top Reputation Management Examples for Small Businesses
Five-star ratings don’t just happen. You must be proactive about building a swell of positive online reviews to outweigh the rare negative...
-
April Product Update
Our amazing customers really keep us on our toes! They’re always telling us what’s on their NextivaONE wish list and what’s really...
-
100+ Essential Customer Service Statistics & Trends for 2023
Brands must work harder for customer loyalty, thanks to limitless choices within almost every industry. It’s not only product and price that...
-
March Product Update
.post-thumbnail{display:none} This month, we’ve got productivity hacks you can start using right away. Meanwhile, your team...
-
Top 10 Avaya Alternatives & Competitors in 2023
Stuck in the water with an obsolete communications solution? You’ve got plenty of options. Avaya is a well-known cloud telephony provider...
-
Top 10 Grasshopper Alternatives & Competitors in 2023
It’s likely you’re here because you want something better than Grasshopper. We hear you. We took a few weeks to research and compare...
-
Automatic Call Distribution: Overview & Call Routing Examples
It’s not surprising that your customers want to resolve their concerns the first time they call you. And no one wants to wait on hold for what...
-
Contact Center vs. Call Center: Which Does My Business Need?
As businesses seek better ways to deliver a better customer experience , deciding between a call center and a contact center can be tricky....
-
Top 10 Nextiva Alternatives To Consider
When it comes to choosing VoIP and contact center software, the market is vast. Making a choice is far from easy due to the number of vendors...
-
What Is an Outbound Call Center? [Overview, Uses, & Features]
What is an outbound call center? An outbound call center is a business facility that staffs agents to make outbound calls to customers and...
-
10 Top-Rated Business Phone Apps for 2023
What’s that number calling? Why are they calling? And how should you answer? When you’re taking business and personal...