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Omnichannel Customer Service Benefits & Best Practices
Imagine trying to navigate a busy highway that’s down to one lane during rush hour for no apparent reason. Frustrating, right? That’s what it...
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Customer Engagement Tools: 9 Solutions for Higher Retention
What are customer engagement tools? These are software solutions that help businesses interact with customers, build relationships, and drive...
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Best Digital Customer Service Platforms for Support Teams In 2024
It’s becoming increasingly convenient for customers to reach your brand. What’s not convenient for your employees is fielding customer requests...
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Customer Experience Automation: What Is CXA? Examples, Benefits, & Best Practices
Automation has reshaped the way we work. When monotonous, time-consuming tasks can be done in an instant without employees needing to do more than...
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What Is a SaaS Call Center? Key Benefits, Features, & Setup
Traditional call centers can be a real pain to set up and maintain. They’re expensive, inflexible, and can’t easily adapt to changing...
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17 Best Business Voicemail Greeting Examples with Templates and Tips
Be sure to scroll down to download your free voicemail greeting template! What is a good business voicemail greeting? A good...
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What Is a Call Center and How Do They Work?
Call Center Meaning: A call center is a centralized support team of customer service agents who answer and make calls for a company. They...
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What Is Customer Management? (Hint: It’s Not Just Your CRM)
Today’s buyers have several choices in any given product and service category. Many of these options offer similar benefits with slight...
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10 Dialpad Alternatives & Competitors You MUST Check Out
If you’re looking for a Dialpad alternative, you’ve likely encountered some challenges or limitations with the platform. And...
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Customer Service Automation: Pros, Cons, & How To Set It Up
Many companies use customer service automation to boost their support team’s productivity and assist customers with fewer human...
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Call Center Dashboards: How to Analyze & Report
If you can’t see what’s happening in your call center, making business decisions like staff forecasting and queue optimization is impossible. It’s...
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What Is a PBX? The Definitive Guide to Private Branch Exchange Systems
As your company expands from a startup to a thriving business, you’ll want to provide phone connectivity to your staff. You’ll likely...
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How Much Does a Call Center Cost?
If you get it right, your call center can be a source of profit rather than an expense. This may seem alien to some business owners, but with the...
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What Is a Customer Experience Platform? (Plus Types & Benefits)
The experience your customers have with your product, service, and team will make or break your bottom line. Every touchpoint throughout the...
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Why Digitizing Your Customer Experience Is Non-Negotiable in 2024
A great customer experience starts with meeting your customers where they are, and these days, that means online. Customer support frequently...
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How to Create a Unified Customer Experience (CX) at Scale in Four Steps
Have you ever called a company’s customer service line, only to have the representative know nothing about your previous interactions? Or...
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40+ VoIP Statistics & Trends for Growing Businesses in 2024
Business communications have evolved rapidly over the past few decades. Not long ago, landline phones were in many businesses and households....
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How to Build a Customer Experience Dashboard (Plus Best Practices)
Tracking customer experience (CX) data is essential for businesses that want to boost customer satisfaction, loyalty, and retention rates — and a...
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Customer Experience Analytics: How to Track and Improve CX
What Is Customer Experience Analytics? Customer experience (CX) analytics is the recording and interpreting of data from customer...
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Working in a Call Center: What It’s Like, Positions and Tips
Working in a call center is quite different today than just a few years ago. People can connect with businesses over many different channels but...
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TCPA Compliance Checklist and Best Practices for Businesses
TCPA compliance is adherence to regulations outlined in the Telephone Consumer Protection Act (TCPA), which requires businesses to obtain prior...
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Omnichannel Customer Experience: The Complete Guide
Your customers are making purchases from anywhere. If you can’t follow them across different channels and keep the conversation going from where...
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What Is Customer Experience? Top Frameworks & Examples for 2024
Customer expectations are rising faster than ever before, thanks to new standards set by factors such as same-day shipping and instant responses...
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Contact Center Gamification: What It Is, Benefits, & How To Implement It
It’s no secret that contact center agents often face several challenges, such as high call volume, difficult customers, and long hours,...
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Enterprise Communications: Strategy, Features, & Best Practices
The larger your organization becomes, the more critical communication is to success. Yet, it’s easy to overlook enterprise-grade tools and...