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What Is Wi-Fi Calling & How Does It Affect Your Phone Calls?
Have you heard of Wi-Fi calling but don’t know how it works or how to enable it? We’ll explain everything you need to know. As...
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What Is Unified Customer Experience Management (CXM)?
Your customers are everywhere , on any channel you can think of, but you’re struggling to keep up with them. You’re behind on responses, tickets,...
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Call Center Turnover Rates: How To Boost Agent Retention
The Great Resignation is coming for your contact center. Since the start of the pandemic, resignation rates have jumped to anywhere from...
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What Is Hosted PBX (Private Branch Exchange)?
What Is Hosted PBX? Hosted PBX is a cloud-based telephone system hosted on your trusted VoIP service provider’s servers, rather than...
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How to Build the Best Digital Customer Experience Strategy in 2024
Imagine you’re shopping online for new headphones. You find the perfect pair — great reviews, good price, and just what you were looking...
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Top Avoxi Alternatives & Competitors to Explore in 2024
Avoxi is a popular cloud-based communications platform offering virtual number and contact center solutions. Its most notable contact...
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Healthcare Call Center Best Practices for Better Patient Care
Call centers are commonly used in the healthcare industry in small practices and large hospital systems. Call center agents need to know how to...
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VoIP Call Quality: Best Practices To Monitor & Improve It
If you’re already using a VoIP phone service, you know the frustration of choppy audio, lag, or calls dropping out completely. These VoIP call...
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Hosted PBX vs. SIP Trunking: Which Is Right for You?
You want to connect your business phone system to the cloud and enjoy the benefits of VoIP. One of the first questions that comes up: should I go...
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What Is PRI? The TLDR on Primary Rate Interface
Remember those clunky old PBX phone systems that businesses used to rely on? The ones that looked like they were built in the late 1960s and...
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7 Best Telzio Alternatives & Competitors To Check Out
Not all cloud-based phone systems offer the same features, pricing, support, and capabilities. Telzio is another phone service you need to examine...
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15 Top Contact Center Software Solutions for 2024
The contact center software market was valued at over $33 billion in 2023. According to Grand View Research, contact centers are set to grow even...
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Vonage Pricing: Is It Worth It for Small Businesses?
Vonage is likely on the radar for small business owners and managers evaluating business phone systems. Known for its developer-focused APIs and...
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Top 6 Broadvoice Alternatives for Growing Contact Centers
Broadvoice is a cloud-based VoIP service for small and mid-sized businesses. Its offerings include unified communications as a service (UCaaS) and...
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Top 6 Sangoma Alternatives: What’s the Best Choice for 2024?
Sangoma is a company you might have heard about in discussions around VoIP and unified communications . It has decent popularity on the market....
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PABX vs. PBX: There's Only One Difference
A PABX is more or less synonymous and an upgrade of the corresponding private branch exchange (PBX). PABX systems have evolved enormously...
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4 Better (and Easier) FreePBX Alternatives
If you’re looking into business phone systems, you’ve probably come across FreePBX, an open-source web interface that simplifies...
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What Is Direct Inward Dialing (DID) & How Does It Work?
Need a direct phone number for your team member? Then you want a Direct Inward Dial number, known as a DID. A DID allows callers to reach...
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How to Make VoIP Calls With an iPhone (Top 5 Apps)
Finding the right Voice over Internet Protocol (VoIP) app for your iPhone isn’t just about convenience. It’s about embracing the...
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What Is a SIP Proxy? How Does a SIP Server Work?
If you’ve used VoIP before, you may have heard the terms SIP and SIP proxy. But what do these mean? SIP stands for Session Initiation...
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SIP Line vs. SIP Trunk: What's the Difference?
Upgrading business phone systems can be daunting when balancing costs and capabilities. SIP lines and SIP trunking provide affordable ways to...
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Top 17 Customer Service Metrics You Need to Track
Customer Service Metric Definition Customer service metrics are key performance indicators (KPIs) that help measure the efficiency of your...
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Digital Customer Service: Benefits and Pointers for Business Success
What Is Digital Customer Service? Digital customer service is the support and assistance businesses provide customers through online...
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The 7 Best Five9 Alternatives That Are Easy to Use
Choosing the best contact center service is a major decision. You likely need it to do more than handle incoming calls. Choosing the right...
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Measuring Customer Experience: Top 10 CX Metrics and KPIs for Success
Every interaction a customer has with your organization impacts their relationship with you. Yet, many companies may rely only on a few select...