https://www.nextiva.com/blog/feed
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What Are VoIP Codecs & How Do They Affect Call Sound Quality?
Thanks to Voice over Internet Protocol (VoIP), today’s phone calls are crystal-clear and only need an internet connection. It’s all possible...
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18 Customer Engagement Metrics Businesses Need To Benchmark
Customers now have more touchpoints than ever, interacting with your business by visiting your website, direct messaging on social media, sending...
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Enterprise Contact Center Solutions: Overview & Key Features
If you’re looking for a genuine enterprise contact center solution , you are sure to have an important reason for doing so. Whether...
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12 Call Center Soft Skills Every Agent Needs to Master
Call center agents are your company’s unsung heroes. They shape brand loyalty and ensure business success. They have a set of soft skills...
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Is a Virtual Receptionist Right for Your Business? (+ 7 Use Cases)
Business owners know better than anyone that once you’re up and running, the phone never seems to stop ringing. It’s a good problem to have —...
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Top 6 NICE CXOne Alternatives for Your Contact Center
NICE is a cloud-based contact center company that’s been in the game since the late 90s. Its main offering, CXone, is well-priced and uses...
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7 Genesys Alternatives to Make Scaling Your Contact Center Easier
Reading reviews and comparing prices are important steps in any buying process, especially when it comes to contact center software. ...
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10 Best OpenPhone Alternatives & Competitors for Businesses
Choosing a business phone system feels like a big decision, doesn’t it? You want a solution that will check all your must-have boxes today and...
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Understand How DNIS Works in Call Centers: A Complete Guide
If your contact center is struggling with long wait times and inefficient call handling, it might be time to integrate DNIS technology into your...
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February Product Update
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6 Top CloudTalk Alternatives & Competitors for Remote Teams
CloudTalk is a cloud-based call center solution for sales and support teams that facilitates personalized, data-driven customer interactions. It...
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27 Must-Have UCaaS Features & Benefits
Unified Communications as a Service (UCaaS) is a rapidly growing industry as more businesses migrate their operations to the cloud This...
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RingCentral Pricing, Plans, & Feature Breakdown
Choosing the right phone system for your business is a lot like shopping for ice cream at the grocery store. There are a ton of options, and...
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Dialpad Pricing & Plans: Is It Worth It for SMBs?
Dialpad is a cloud communications platform designed to enable omnichannel communications with AI-powered insights. Its clean interface and...
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30 Sales Contest Ideas to Help Your Entire Team Crush Quota
So, you’re leading a sales team, and, lately, the energy’s just not there. Maybe the numbers are down across the board, and everyone could use a...
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Top 8 Talkdesk Alternatives for Contact Centers on a Budget
You probably know Talkdesk as a cloud-based contact center solution that helps businesses manage customer interactions across multiple digital...
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Top 8 Unified Communications Companies on the Market in 2024
Juggling multiple communication tools across your remote team? You’re not alone. 48% of businesses now have a hybrid workforce, making...
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16 Customer Service Tips To Drive Better Customer Experience
Most of your business hinges on excellent customer service. Negative interactions can severely damage your reputation, while great service builds...
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Pros and Cons of Working From Home vs. Working in an Office
Gone are the days when office-bound routines define our workdays. In this new era, a significant number of professionals find themselves embracing...
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What Is Call Center Burnout? How To Prevent & Overcome It
As a call center manager, there are times when your team’s performance might not hit the mark. You’ve hired talented people, yet many of your...
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What Is a Hosted Contact Center? (Benefits & How It Works)
In the past, call centers required substantial investments in hardware and software as well as complex maintenance. Agents were tied to...
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How to Record Customer Service Calls & Why You Should
You can learn a lot from a single sales or customer service call. When listening back to the recording, you can discover what drove the...
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How To Create a Predictive Dialer Campaign (+ Best Practices)
Inefficient dialing wastes time and money in call centers. The era of basic auto-dialers with excessive unused agent time and call...
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Top 10 Mitel Alternatives & Competitors in 2024
If you’re considering using Mitel (or are already a Mitel customer) and looking for alternatives, you’ve landed in...
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10 Top Examples of Customer Service Emails & Tips to Write Them
Are your customer service emails doing more harm than good? Emails leave a lot of room for interpretation. This is why good email...