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What Are the Pros and Cons of a Cloud-Based Phone System?
All businesses need an effective and reliable communication system. For most companies today, this means a cloud-based phone system that works via...
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OpenPhone Pricing: Is It Worth It?
OpenPhone is a cloud-based communications platform that offers voice and messaging capabilities for businesses of all sizes. It’s a reliable...
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5 Types of Call Centers: Which Is Right for Your Business?
Starting a call center operation is no easy task. You’ve got to find the right staff, the right technology, and, ultimately, the right type of...
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8×8 Pricing: Is It Worth It?
8×8 is a cloud-based business phone system that helps enterprises manage communication and team collaboration efficiently. It...
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Zoom Phone Pricing: Is It Worth the Cost?
While searching for a business phone system or VoIP provider, you’ll likely stumble upon many options on the market. Zoom Phone may cross your...
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The Top RingCentral Alternatives for Business Phone Service
It’s impossible to talk about a business phone service without mentioning RingCentral. RingCentral has a noteworthy market...
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Ooma Business Pricing: Is it Worth it?
Ooma is a VoIP business phone service offering voice and video calls, text messaging, online faxing, and more. Customers can choose...
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What Is Cloud Telephony & How Does it Work? (+ 7 Benefits to Your Business)
Want to make your phone system cost less and do more? You’ve likely come across cloud telephony, and you want to know whether it can help your...
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Auto Dialer vs. Predictive Dialer: What’s the Difference?
Predictive dialers and auto-dialers help you address the time your agents spend not talking to your contacts, which can cost your campaign some...
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Remote Workforce: Why It Matters and How To Manage One
The modern workforce is experiencing a massive shift toward remote work. Technological advances and changes in work culture and expectations have...
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13 Essential Communication Platforms for Every Business Need (+Tips To Choose Inside)
The demand for cloud communication platforms is at an all-time high. With thousands of messaging apps out there, it can be...
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What Is ANI? Here’s How Automatic Number Identification Works In a Call Center
The more information you have on a customer, the more personalized the experience you can provide them. That’s exactly what automatic number...
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What Is Customer Experience Management & Why It Matters
The quality of your customer experience can make or break your business. Today’s customers demand excellence from every brand. Can you keep...
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How Does VoIP Work? The Beginner’s Guide To VoIP Phone Systems
Gone are the days of tangled cords and sky-high phone bills plaguing traditional landlines. You’ve entered the world of VoIP, which lets you make...
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10 Call Center Coaching Best Practices To Maximize Untapped Potential
Ask any athlete how they got better and reached the next level in their careers. They will say their “secret” is practice — and really great...
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Contact Center AI: Features, Pros, Cons, and More
Artificial intelligence (AI) has taken the business world by storm, and most would agree that it’s greatly improved the efficiency and ease of...
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45 Remote Work Tools To Easily Work From Home or Anywhere
As you move your tech stack to the cloud, we’ve rounded up the best tools to make remote work possible. Advances in cloud phone systems...
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Business Communication Tools: Top Solutions for Team Success
When simple emails, calls, chats, and meetings can pivot your business, exceptional communication tools are a must. So, what’s the...
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What Is First Call Resolution? Why It Matters + How To Improve It
It may seem counterintuitive, but to truly delight your customers, spend less time on customer calls. How can minimizing customer...
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Top 10 Aircall Alternatives & Competitors in 2024
Looking for an alternative to Aircall for managing your call center? You’ve reached the right place. While Aircall is a good option for...
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VoIP Texting: How It Works, Best Practices, & Top Providers
When you need to get in touch with customers who don’t answer your calls, there must be a better way to reach them. Likewise, you may need a...
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Top 6 Google Voice Alternatives & Competitors in 2024
Google Voice marked a milestone in business phone service when it launched over a decade ago. But times have changed. While Google Voice...
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January Product Update
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13 Essential Customer Service Goals for 2024 + How To Set Your Own
As a call center manager or business owner, one thing is certain — customers are always hungry for better. In fact, 91% of customers are...
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VoIP for Nonprofits: Top Features & Benefits for NGOs
Nonprofit organization leaders often worry about how to grow relationships with donors and volunteers, fulfill their mission, and keep costs in...