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CX Software: What It Is, Top Features, Examples, and Pricing
Picture this: There are two coffee shops in your town, and they are right next to each other. The competition doesn’t get more fierce than that!...
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What Is STIR/SHAKEN & How Does It Help Businesses?
How often are you interrupted by robocalls? It gets tricky to ignore them, especially when they come from legitimate-looking numbers. Some of...
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Best Office Phones for SMBs: Top-Rated Picks for 2024
Your office phone can make or break communication for your small business, so you need to carefully evaluate the available options to make the...
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7 Essential Call Center Campaigns To Enhance Sales & Service
Struggling to boost contact center performance while juggling thousands of daily conversations? You’re not alone. Most call center managers...
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Franchise Phone Systems: 10 Essential VoIP Features You Need
The hallmark of a successful franchise is a sustainable operation with a foundation of effective communication. To achieve both, you need a ...
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E911: What Is It & How Does It Affect My Business?
Throughout the United States, it’s well-known that if you’re having an emergency, you call 911. The rise of Voice over Internet Protocol ( VoIP...
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6 Key Auto Attendant Scripts & Tips To Craft Them
Running a small business means juggling countless tasks. Managing phone calls can often feel like a losing battle. Missed...
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23 Call Center Best Practices for Superior Customer Experience
Delivering exceptional customer service means much more than just answering customer questions and resolving their problems. Call centers...
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Top Benefits of Telecommuting That Prove It’s Here To Stay
Remote work has become more than just a perk — it’s a work arrangement many people expect. With flexible scheduling, better work-life...
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VoIP Conferencing Phones for Every Budget (2024 Picks)
Despite the rise of remote work, VoIP conference phones aren’t going out of style. If you have an on-site or hybrid team using shared...
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10 Easy Ways To Send & Receive Texts From Your Computer
Long gone are the days when texting at work raised eyebrows for being unprofessional. For teams always on the go, text messaging is the...
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Fixed & Non-Fixed VoIP: Everything You Need to Know
Getting your business reliable phone service starts with the right phone system. Voice over Internet Protocol (VoIP) offers an easy way to make...
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2024 Business Communications Trends Leaders Need To Know
What are some of the trends affecting the way businesses communicate with their teams and customers? A lot, actually. We’ll catch you...
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9 Top Business Communication Channels & Examples
From boardrooms to break rooms, from high-rise headquarters to home offices, the consensus is clear: good communication is the cornerstone of a...
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How To Record Sales Calls: What Team Leaders Need To Know
Every sales call is an opportunity — a chance to learn or grow revenue. Sales calls are full of feedback, key moments of excitement, and...
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What Is Average Handle Time & How Can You Lower It?
When monitoring call center operations, few metrics receive more scrutiny than average handle time (AHT). Many call centers closely monitor...
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Common VoIP Problems and How To Fix Them
VoIP phones are great alternatives to landline systems. They offer better call quality and reliability at a fraction of the cost of...
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GoTo Connect Pricing & Plans: Is It Worth It?
GoTo Connect is a cloud-based communication service offering voice, video, and messaging capabilities for businesses. The platform is designed to...
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How To Record Business Calls and Why It Matters
When a new barista starts working behind the counter, they shadow their coworkers to learn how to make different drinks, how to clean the...
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The Beginner's Guide to Multi-Line Phone Systems & Top Phone Picks
A multi-line phone system provides essential functions like call holding, transferring, conference calling, call forwarding, and more. The...
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UCaaS vs. CCaaS: What’s the Difference?
When comparing UCaaS vs. CCaaS, it’s important to understand both the similarities and differences. If you’re shopping for a new solution to...
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5 Best UCaaS Providers: Key Features, Use Cases, & Pricing
Your team is exhausted from switching tools just to have a quick meeting or ping a coworker with an update. If you’ve ever felt a pit in your...
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The Complete Guide To Power Over Ethernet Voip Phones
Everyone is familiar with the annoyance of cables cluttering up the office space. It looks messy and disorganized and can even be a trip hazard....
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6 Best Conference Call Services for Supporting Large Teams
We’ve all been on conference calls where the line falters or gives out entirely in the middle of an important meeting. This is the last...
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What Is Auto-Dialer Software? (+ Signs You’re Ready For It)
Task switching, even within a routine, can be extremely time-consuming and, quite frankly, kind of boring. Your team spends a lot of time clicking...