https://www.nextiva.com/blog/feed
-
PBX vs VoIP: 26 Top Differences to Know Before You Buy
Between PBX vs VoIP for an office phone system, what would you choose? In general, both solutions offer all the features you need from a...
-
Call Center Analytics & Top Tips To Be More Data-driven
What Is Call Center Analytics? Call center analytics is the collection, measurement, and reporting of performance metrics within a contact...
-
What Is a POTS Line? How Is It Different From VoIP?
Remember landlines? Yes, those ancient things are still around. Though mobile phones are the norm, landlines or Plain Old Telephone Service (POTS)...
-
What Is Call Queuing & How Do Businesses Use It?
You know when you call a business and there’s a wait? Sometimes, you get a message to say how long the hold time is. Sometimes, you hear music to...
-
Understanding the Ins & Outs of Cloud Communications
Imagine you’re in a horse race, lined up at the start-finish line, and you look over at your opponent…who’s driving a Porsche. You might as well...
-
How To Start a Call Center (7-Step Guide)
Starting a call center doesn’t have to be expensive or complicated. Yet, finding a clear starting point can be challenging at times. There...
-
How To Get a Toll-Free Number for Your Small Business
We’ve all received incoming calls from toll-free numbers, often without even realizing it. Many businesses today still use toll-free phone...
-
What Is an IP Phone System & Does My Business Need One?
What if you could save up to 60% on your current landline setup? In return for the cost savings, you’d have a more reliable business phone...
-
24 Work From Home Tips To Drive Better Productivity
Working from home isn’t just a temporary adjustment; it’s a way of life for many remote workers. While working in your pajamas and...
-
Call Center Technology 101: What Is It, Benefits, and Trends for 2024
Call center technology has improved a lot from the traditional setup of shut-off booths and agents juggling corded phones. At one end,...
-
VoIP vs. Landline: Which Is Right and Better for Your Business?
The rise in the use of Voice over Internet Protocol (VoIP) technology has marked a new trend in business communications. While traditional...
-
What Is a Vanity Phone Number & How Do You Get One?
Small businesses must take every opportunity to stand out from the competition. Vanity phone numbers, those catchy numbers that often spell out a...
-
December Product Update
/* === Prevent post thumbnail from coming before the text === */ .project-thumb, .post-thumbnail{display:none} Desktop app: Find...
-
How Businesses Use Phone Trees to Direct Incoming Calls
When a customer calls your company, will they reach the right person? Or will they give up halfway and dial a competitor instead? This is...
-
What Is a Conference Bridge & How Do You Choose One?
With remote and hybrid work becoming the norm, keeping teams and employees connected has never been more vital. A conference bridge...
-
What Is a Call Center PBX? Overview, How It Works, & Features
Scaling a call center operation is a big responsibility. It requires you to adopt technology that can balance several critical aspects,...
-
VoIP Examples: Who Uses VoIP? (+7 Ways You Can, Too)
Voice over Internet Protocol ( VoIP ) has been around for nearly three decades, but it’s so commonplace these days, that you might not be...
-
Call Center Automation: Manage Your Time-Consuming Tasks
In a call center, there are a lot of repetitive tasks that consume time and patience. As we move toward a more automated world with advanced...
-
What Is CPaaS? Communications Platform as a Service
Communications Platform-as-a-Service (CPaaS) is a cloud-based platform that enables developers to integrate real-time communication features...
-
Nextiva vs. Ooma: Which VoIP Provider Is Better?
Choosing a VoIP provider for your organization can be overwhelming. It’s easy to get lost in lists of features and pricing when...
-
Call Center Metrics: 24+ KPIs and Tips To Track Performance
For most companies, contact centers are an extension of the business. As such, the need to measure and improve call center performance is...
-
What Is IP Telephony? How Does It Work?
For decades, traditional landline phones relied on circuit-switched networks to make calls. But in recent years, Internet...
-
Top VoIP Apps [Free & Paid] for Business Communication (2023)
More businesses are now switching to VoIP apps, replacing traditional phone lines and desk phones. VoIP provides low-cost voice and video...
-
PRI vs. SIP — What Makes More Sense for Your Business?
Voice communication connects people to your business. Customers and partners rely on it day in and day out. And you, in turn, rely...
-
Solving Remote Work Challenges: 10 Data-Backed Methods
The popularity of remote work has been increasing for the past decade, and many employees — especially younger people — now look for positions...