https://www.nextiva.com/blog/feed
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What Is Business Call Forwarding & How Do You Set It Up?
Call forwarding lets businesses grab opportunities from the moment they “ring.” Imagine you’re a traveling salesperson....
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How To Skyrocket Call Center Productivity (+ Real Scenarios)
When you work in a call center, it’s easy to get bogged down. Calls are coming in left, right, and center. Your leadership asks you for...
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Call Flows 101: Common Types & Tips for Easy Setup
Call flows are what get your customers off the starting block. They ensure a smooth journey from the moment they dial your ...
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Nextiva vs. Vonage: Which VoIP Provider Is Best?
Nextiva and Vonage are popular VoIP service providers, each offering comprehensive features and competitive pricing. Although both solutions...
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What Is VoIP? The Newbie’s Guide to Voice over IP
Heard about VoIP and want to see if it’s the right solution for your business? This popular business phone service is the modern way to...
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The Ultimate Guide for Moving Your PBX to VoIP
“We want to do things slowly, with a bunch of tech issues, taking hours to answer customer calls or solve their basic problems.” …said no...
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Interactive Voice Response (IVR) Explained for Business Owners
When it comes to making and receiving calls, it’s very straightforward. You dial a number, choose your option from a menu, and get through to the...
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Proven Law Firm Marketing Tips: Strategies to Expand Your Practice in 2024
As an attorney, your law firm is not just about providing legal guidance but also about attracting potential clients. It takes...
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VoIP vs. UCaaS: The Complete Buyer’s Guide
From handling client negotiations to helping employees engage with each other, communication is at the heart of any organization’s...
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What Is an Intelligent Virtual Agent & How Does It Work?
Digital channels have exploded, and so have customer issues. Businesses now use automation to scale their teams, resolve customer issues faster,...
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The Top 5 BlueJeans Alternatives to Consider
BlueJeans is one of the more popular video conferencing tools for larger companies. It’s well-known for its high-quality audio and HD video....
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The Importance of Customer Reviews (& How to Get More of Them)
Customer reviews are one of your most powerful selling tools as a business, but they don’t just happen. While unhappy customers are quick to...
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How to Set Up a Virtual Phone System In 5 Easy Steps
Whether switching from a traditional landline or PBX to a virtual phone system, you need a simple process without headaches. The good news is...
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Nextiva vs. Dialpad: Which VoIP Provider Is Best?
Nextiva and Dialpad are robust Voice over Internet Protocol (VoIP) service providers designed to meet the communication needs of small and big...
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Nextiva vs. 8×8: Which VoIP Provider Is Best?
If you’re having difficulty deciding whether Nextiva or 8×8 will provide the best full-service business VoIP communications for...
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The Complete Guide to A2P 10DLC for Businesses
Need some help decoding A2P 10DLC for your business communication needs? This innovative technology is changing the way brands engage with...
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Call Center Quality Assurance: Tips to Create a Framework & Best Practices
Call center quality assurance (QA) separates the high-performing call centers from the bare minimum folks. By ensuring quality at every stage...
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IVA vs. IVR: Choosing the Right One for Your Business
An IVA is an Intelligent Virtual Agent, often used in larger businesses to provide a premium and automated customer experience. An IVR is short...
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What Is a Softphone? Overview, Benefits, & How To Get One
Need to make calls using your business line? Want the flexibility of working from anywhere? Then you want a softphone. What was once a luxury...
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40 Best Customer Service Articles of the Decade (Updated for 2023)
Customers’ priorities and service expectations change consistently. Being up to date with these changes helps you provide support...
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Managing Customer Feedback: Why It Matters & Top Strategies
Customer feedback management is one of the most powerful tools in your marketing arsenal. Collecting customer feedback and integrating that...
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November Product Update
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Contact Center Experience: What Is It & How to Improve Yours
Digital encounters dominate much of the communications world, with contact center experiences taking center stage. What do customers do...
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What Is Call Center Monitoring? (+ Advice for Supervisors)
Call center agents need help, and customers deserve the best experience possible. What ties these two together? Call center monitoring...
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20+ Call Center Features You Should Look For
When you’re scoping out a new call center, there comes a time when you just need an in-depth list of features available. Perhaps you’re looking...